- Report: #1045549
Report - Rebuttal - Arbitrate
Complaint Review: Astoria Federal Savings
Astoria Federal SavingsInternet, New York United States of America
Astoria Federal Savings Delays recording payments then issues late fees Internet, New York
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I always mail the payment a week to ten days before the end of the grace period. I mail the payment using the coupon and the envelope they provide to an address that the US postal service assures me would be reached in no more than 2 to 3 days. In spite of this, my payments are often recorded as late and I am charged a late fee.
When I call to complain I am told by the "loan advisor" that they can only remove one late charge a year. Some of them actually admit that payments made are often delayed before they are recorded and customers constantly call about it.
I believe what they are doing is delaying the receipt of the payment, to collect additional interest on the loan and a nice fat late fee.
This report was posted on Ripoff Report on 04/23/2013 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Astoria-Federal-Savings/Internet-New-York-/Astoria-Federal-Savings-Delays-recording-payments-then-issues-late-fees-Internet-New-Yor-1045549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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