• Report: #897712

Complaint Review: Asurion Insurance - Sprint

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  • Submitted: Thu, June 14, 2012
  • Updated: Mon, July 16, 2012

  • Reported By: Nicole — Pittsburgh Pennsylvania United States of America
Asurion Insurance - Sprint
Internet United States of America

Asurion Insurance - Sprint Asurion claimed that I didn't return a phone when I actually did. They also charged me over $300 for the non return fee. Internet

*Consumer Suggestion: attorney general

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I accidentily dropped my cellular phone and it shattered. I called Sprint to get my phone replaced and they recommended to to Asurion to have my phone replaced. I called Asurion and told them why i needed a replacement phone and they told me that I would have my replacement within 24 hours. As promised, i received my phone.

In the box that my phone came in was directions on how to send back the broken phone. It said that I should send the phone back within 10 days to avoid being charged a $500 non-return fee. I returned my old broken phone in the return package that was sent to me with the replacement phone. The phone was returned about 48 hours later by postal mail. This was at the end of April.

Now, in Mid June I am being charged over $300 for something that I feel was not my fault and is way beyond my control. Sprint interrupted my service because Asurion has charged me with these fees.

The first time my service was interrupted, I called Sprint, not knowing why I was being charged. That's when I was notified that Asurion claimed that I did not return the phone. The woman who I was on the phone with apologized for the inconvienience, removed the charges, and restored my service. 48 hours later,

My service was interrupted a second time. I called directly to Asurion. The claimed that my complaint was denied and I was still being charged for the non-return fee. I explained to them that I did return the phone and I feel that it is unfair that I have to pay for something when I took responsibility and did my part in mailing back the phone. The phone was completely shattered and non working.

There is no reason why I would want to keep it, or try to get over on anyone. The told me that the only thing that they can do is take off 25% of the fee. When i asked how much it would be in total I was old the fee would go down to $74. Me not knowing what else to do, and feeling that that was my only option, Itold them okay and that I would return the call later on. My service was restored and the free was reduced.

Later on that day, my service was interrupted for the third time. After realizing this, I also realized that the price shot right back up to where it was in the begining minus $38 that I paid off for my actual phone bill. I called Asurion back to figure out why this was, They had me on hold for almost an hour only to tell me that my service would be restored immediately.. As i am typing this, my service still has not been restored like they promised and the fees still sit in my account.

This report was posted on Ripoff Report on 06/14/2012 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion-Insurance-Sprint/internet/Asurion-Insurance-Sprint-Asurion-claimed-that-I-didnt-return-a-phone-when-I-actually-d-897712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

attorney general

AUTHOR: manic jimmy - (United States of America)

I lost my phone,paid $100 to asurion for the replacement,the next 2 replacements were defective,they wanted me to accept a 3rd phone and I refused,1st rep wouldn't tell me their policy,supervisor told me I had to go thru 5 phones then they would allow me to buy a phone with my money and they would then reimburse me[god only knows when]I refused,then she said she would let me buy the phone now and reimburse me,I refused,then she said she would put in for a new phone but couldn't garantee that I would get anew phone so I told her if they send me another defective phone I would file an ag complaint,then I got transferred to corporate,more of the same tap dancing,then finally she agreed tosend me a brand new phone and gave me her personal phone number so I don't have to go crazy trying to figure out the many different dialects of the asurion reps. took me about 40 minutes. call them and say the magic words ATTORNEY GENERAL. it sounds like you have an issue with folks that mailed your package for you,same thing call them up ,see if they can findthe package,if they can't say the magic words. then actually call up the ag in ur state,consumer affairs division and ask them to send you a complaint form,fill it out and let them go to work for you,it may take a couple of monthsat least you get to waste their time and it'll probably be resolved in ur favor. now I have 2 phones to send to them tommorrow so I have to figure out a way to cover myself. good luck
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