ED Magedson – Founder
Asurion (wireless phone insurance)Internet United States of America
I've always paid for the insurance on all my cell phones through the past 15 years. I have used it one time. My phone fell out of my hand and into a sewer and I watched it as it floated away.
I called asurion and explained what happened and they told me that my phone (moto Droid) was no longer being made so they didn't have one to send me. So they offered me one of two phones, the desire, or the devour. both phones aren't even close to the moto droid, the devour is dubbed "the droid's little brother."
I told them that I wouldn't pay for insurance for a BMW 7 series if i knew that if i got in an accident, i would only be covered for a 3 series. They said they couldn't offer me any other phones. So I realize they have no problem taking my money and not staying true to their part. I asked if I could get some money back if I took one of the lower models, and of course they responded "no."
I can understand not being able to offer an upgrade if they had my phone available, but how is it my fault they don't carry my phone anymore? So of course they'll round down, but why do they think people would be OK with this? Basically, after hours of complaining, they finally offered me the incredible, which is a much better offer.
Now, after reading some of these reports, I'm worried that they'll send out a used incredible.
This report was posted on Ripoff Report on 07/18/2010 08:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion-wireless-phone-insurance/internet/Asurion-wireless-phone-insurance-Quick-to-down-grade-and-take-your-money-Internet-624382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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