- Report: #908663
Report - Rebuttal - Arbitrate
Complaint Review: Asurion
AsurionPo box 110656 , Tennessee United States of America
Asurion Can't seem to send a replacement working phone and did not know I could get a free sim card a verizon so I waited a week. Tennessee
I have acted in good faith with Asurion having to receive delivery, prepare the phone with a zagg screen, get a new case and reset up the smartphone so it would work. I have done this 3 times and it take time to do. The original phone broke so they sent a replacement that was defective. The next phone was also defective The next phone was also defective. So now I have another defective phone that they won't replace now because they want be to talk to the legal department.
I asked for an upgrade to a Droid Razr MAxx for all my trouble and not being able to use a working phone for almost two weeks. I don't know how long they can keep just sending defective phones.. do you?
Also when I received the phone now it did not come with a SIM Card that you need to activate the phone. I called and was told they would send one so I waited a few days and called them They had no record of a shipment so I asked them what I can do to get a working phone Now they told me to go to the verizon store and buy one and send them the receipt for for reimbursement. So I go the the Verizon Store and the lady tells me SIM cards are free and I could have come in a week ago.
So I just called abou this defective phone and the phone guy George I think want a credit card deposit. I told him I paid that already with the original defective phone. He said I had to do it again even though no one had asked me for a credit card number again after the original claim. I don't understand why I have to put a deposit twice on one replacement.
It is not my fault they cannot provide a working phone. I am asking for your help because I am being treated unfairly and have not got a working phone. Also the double security payment is very confusing to me. Like I said when I mentioned your office they hung up and told me the legal department would call me. Is that normal?
This report was posted on Ripoff Report on 07/08/2012 10:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion/-Tennessee-372222/Asurion-Cant-seem-to-send-a-replacement-working-phone-and-did-not-know-I-could-get-a-fre-908663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.