- Report: #846215
Report - Rebuttal - Arbitrate
Complaint Review: Asurion
Asurion648 Grassmere Park Suite 300 Nashville, Tennessee United States of America
Asurion Asurion Insurance, Sprint Scam Artists! Send you faulty equipment, lie about not receivning returned equipment Nashville, Tennessee
I recieved my replacement phone 2 days later only to find I couldn't activate it because it was still reported stolen. I tried to contact Asurion through the provided 1800 number. I was hung up on by either their automated service &/or 2 actual individuals. I was getting nowhere! I then contacted Sprint to contact them for me on 3 way. We were actually able to get my problem solved that way and another replacement phone shipped out. This after 2.5 hours on the phone and me throwing things acrossed my backyard, frightening both my husband & the dog!
Again, 2 days later I recieved my 2nd replacement phone and shipped back the other 2 in the supplied white and brown padded envelopes. A week and a half later (today) I go to take a picture, only to find out that every picture is Blue! A dark & light blue hue!
Also today, quite amazing actually. I recieve an automated voicemail from Asurion stating that they have yet to receive the phones I returned in the white and brown padded enveopes! They stated that if not recieved by this certain date, they will charge me $300-$350 per phone!
I just don't know what to do! This insurance claim center is awful! Their unprofessional, rude, send out faulty (refurbished) devices and currantly trying to charge me a total of $700-$800 (Including the $100 Deductable) for a phone that takes blue pictures!
This report was posted on Ripoff Report on 02/28/2012 06:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion/Nashville-Tennessee-37211/Asurion-Asurion-Insurance-Sprint-Scam-Artists-Send-you-faulty-equipment-lie-about-not-r-846215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.