- Report: #172493
Report - Rebuttal - Arbitrate
Complaint Review: Asurion
Asurion1850 Midway Ln. Smyrna, TN. 37167 Or Asurion Cust. Relations 648 Grassmere Pk. Suite 300, Nashville, TN. 37211/9647 Nashville, Tennessee U.S.A.
Asurion Ripoff cell phone insurance, Pay too much, apparently used equipment, etc. Nashville And Smyrna Tennessee
*Consumer Comment: things people who complain arnt seeing
*Consumer Comment: Thank you for the 411 Piren
*UPDATE EX-employee responds: I understand your frustrations but
*REBUTTAL Individual responds: Same Story for all cellular providers
*UPDATE Employee: You've got a good idea of the fees but...
1) Cost of Asurion insurance.....$5.00 a month.
2) If you make a claim they make you pay $50.00
3) Once you do a claim and you get a new phone you must send back your old phone (with the battery) within 15 days or they can charge you up to $300.00.
4) The customer service sucks.
Now let me explain this better for you.....lets say your cell phone craps out 14 months into your plan...14 months x $5.00 a month equals...$70.00. Now $70.00 plus the $50.00 fee they charge you equals $120.00. Thats almost as much as a new phone already. But wait.....
Dont forget you gotta send your old broken phone back in with the battery...It does not take a moron to realized that they referbish the old phones and put new cheap plastic housings on the phones and resell em. (check link below) Probably the batteries too. How much do ya think the old cell phone is worth to the refurbish company....? $15, $25?, $40? more? While they resell it for probably at least $90 to $175. Which you originally paid $150.00 for.
Oh and dont forget to send in that old phone, if you dont, thats an extra $300.00
And lastly, the customer service sucks.....Oh the reps you talk to are very nice dont get me wrong, but I was disconnected once, put on hold several times....Told the wrong information.....(a guy at Asurion told me that the $50.00 went towards extra months on your Asurion insurance plan, next Rep. I talked to later said that was not true and it was just a service fee)
So all and all you end up paying about $150.00 or more for your (new) phone, while they turn around fix the old one and resell your phone as a new or refurbished one ( check the link at the bottom).....If your phone does not break for longer....You end up paying even more. Worst case senario you forget to send in your broken phone and could end up paying like $450.00 or more.
The only good things about this service is that you pay no shipping costs, Or did I? and I got a new phone by the next day.
I thought insurance was suppost to help your wallet, not not burn a hole in it. Its an Assurance, that youll be getting scammed with Asurion insurance.
P.S. There are other people on the net reporting Asurion Insurance as a scam (do a search) One guy says the phone they sent him was used, had scratches on it and didnt work when he got it.....Says his Verizon local store told him the company is ripping every one off!
This report was posted on Ripoff Report on 01/20/2006 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion/Nashville-Tennessee-372119647/Asurion-Ripoff-cell-phone-insurance-Pay-too-much-apparently-used-equipment-etc-Nashvil-172493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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