- Report: #934341
Report - Rebuttal - Arbitrate
Complaint Review: Asurion
Asurion160 Bovet Rd Suite 402 San Mateo, California United States of America
Asurion Asurion Verizon SENT ME A BROKEN PHONE! I made them send me a brand new one to replace the other one they sent me, and now they CLAIM THEY NEVER RECEIVED THE PHONE I SENT BACK! scam San Mateo, California
*UPDATE EX-employee responds: How to get around it. Ask for Supervisor to investigate
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It all started when I dropped my phone in water. I called verizon and they gave me the phone number for asurion. I went online as the phone was taking too long. When filing my claim, there was nothing on the entire website saying that you may receive a used phone, the only wordage they use is "replacement phone". After paying my $100 deductible, my phone came the next day in a small brown box with no manufacturer packaging, and I mailed my broken phone in the envelope provided. I noticed many scratches, weathering in the charging port, and the headphone jack did not work. The phone they sent obviously had water damage. I called Asurion and complained, I requested that they send me a brand new phone, and thus my second claim had been created. The phone came the next day in manufacturer packaging, I was satisfied with the replacement finally. I mailed back my phone in the envelope provided.
I thought I was done with Asurion until today, when they called me and claimed that they did not receive the second phone that I sent back. I call total BS! How convenient for them, they make you send the phone in their prepaid postage and they can just claim that the phone was not received. Some of the phones that they send aren't even worth the amount of the deductible. I am 100% sure that someone has probably received my old water damaged phone by now, thinking they are getting a new phone. The scumbags running this company make me sick. I will not be paying the non-return fee, and would love to join in a class action lawsuit against Asurion.
This report was posted on Ripoff Report on 08/29/2012 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asurion/San-Mateo-California-94402/Asurion-Asurion-Verizon-SENT-ME-A-BROKEN-PHONE-I-made-them-send-me-a-brand-new-one-to-rep-934341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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