- Report: #689279
Report - Rebuttal - Arbitrate
Complaint Review: Asus TeK Computer Inc.
Asus TeK Computer Inc.Internet United States of America
Asus TeK Computer Inc. ASUS Repeated RMA's System Still Defective, 5 repairs and still broken! Internet
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I purchased 2 identical notebooks from ASUS in December 2009. One has worked wonderfully, the other has been in for repair on 5 seperate occasions within the last 2 years. My notbook has spent more time on their repair bench then on my desk.
It is always the same issue, each and every time I have had to send it in it is because of a faulty hard drive. Now what are the odds that the repair center would install 5 faulty hard drives into the same system within a 2 year period?
I requested that other components be examined because I find it very hard to believe that their wonderful repair center replaced a faulty hard driver with 5 more faulty hard drives! I have requested time and time again that the defective notebook be replaced and was told time and time again that it did not qualify for a replacement, so... I finally asked exactally what would need to take place in order for mynotebook to "Qualify" for a replacement and the man from customer service (Damaine) stated that the problem would have had to occur within 3 months of purchase,so I said ok that happened so why was I not given the replacement option then... he had no answer.
His onlyremedy was to have the notebook repaired a SIXTH time, only this time he swears "it will be done right"!
I have had to send this this notebook in for repairevery 3 months for the last 2 years. It takes a minium of 1 to 1 1/2months for them to repair it and ship it back, so in all actuality ASUS has had my notebook in repair 8 months out of the 2 yearsI have owned it.
I have no faith in this company anymore. They do not back their products, if they did I wouldn't be posting this report!
This report was posted on Ripoff Report on 01/31/2011 10:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asus-TeK-Computer-Inc/internet/Asus-TeK-Computer-Inc-ASUS-Repeated-RMAs-System-Still-Defective-5-repairs-and-still-bro-689279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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