• Report: #961032

Complaint Review: Asus

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  • Submitted: Sat, October 27, 2012
  • Updated: Sat, October 27, 2012

  • Reported By: LucidDreamer — Colorado Springs Colorado United States of America
Asus
Internet United States of America

Asus ASUSTeK Computer Inc. Asus is untrustworthy, unreliable and defective...STAY AWAY!!! Internet

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On November 4th, 2011 I purchased an Asus U46E-Bal6 Notebook from BestBuy for $830 dollars and (at that price) I expected the PC to be fully functional and in working order, however I was in for a rude awaking! After purchase, I followed the prompts for creating a "Recovery Disc," which was suppose to have ALL FACTORY DATA (including OS, drivers and utilities) by using Asus' AI Recovery Software. I did so several times just to be on the safe-side...for one of those "just-in-case" scenarios. Well, recently I have had ones of those "just-in-case" scenarios that required to re-install all my factory data and imagine my surprise when the Operating System (Window 7 Home Premium) WAS NOT ON ANY OF THE DISCS! Yes, the drivers and utilities where there and fully functional, however the Operating System WAS NOT! I checked and re-checked the Asus software and it stated it included all factory data, WHICH IS A STRAIGHT OUT LIE! I contacted Asus about this and they said I would have to repay for the Operating System that I already paid for to get my PC up and running again. [continued below]....
.......seriously!? Does this sound fair? It's just another way for them to unjustly squeeze more money out of their consumers. Now I will tell everyone how Asus is trying to double-charge for something that was NOT my fault! This company clearly does not care for their customers and their software is faulty and misleading...STAY AWAY!!!

***Below: I have included pictures of the "Recovery Discs" data created using Asus' AI Recovery Software, which clearly DOES NOT INCLUDE THE OPERATING SYSTEM (Windows 7 Home Premium).***

This report was posted on Ripoff Report on 10/27/2012 07:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Asus/internet/Asus-ASUSTeK-Computer-Inc-Asus-is-untrustworthy-unreliable-and-defectiveSTAY-AWAY-961032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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