• Report: #937686

Complaint Review: At Home Publishing

  • Submitted: Thu, September 06, 2012
  • Updated: Thu, September 06, 2012

  • Reported By: Arttheshark — Tacoma Washington United States of America
At Home Publishing
701 N. Green Valley Parkway #200 Henderson, Nevada United States of America

At Home Publishing Returned info on home business and have never received refund Henderson, Nevada

*UPDATE Employee: We are here to help

*Consumer Comment: SCAM ARTIST

*UPDATE Employee: Response

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  Answered an ad in business mag for home business opportunity. Had to contact them by email to get them to send info after waiting 30 days. Info was finally sent and after examination, was returned for a refund. After waiting over 2 weeks, once again contacted then to demand my refund as promised in their ad. Was then told by email that the refund would be sent within 5 business days which it was not. Once again I contacted them to inform them I would file appropriate actions against them and have not heard since.  An online search reveals that these are nothing more than thieves as many others have also been ripped off. Beware!!!

This report was posted on Ripoff Report on 09/06/2012 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/At-Home-Publishing/Henderson-Nevada-89074/At-Home-Publishing-Returned-info-on-home-business-and-have-never-received-refund-Henderso-937686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We are here to help

AUTHOR: athomepub - ()

Hello,

We would like to resolve this issue for you. Please send us your customer information via email at support@athomepub.com or you can give me a call at 760-621-0910. We will send you your refund check immediately.

Thank you,
Carissa
Customer Service Center
support@athomepub.com
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074

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#2 Consumer Comment

SCAM ARTIST

AUTHOR: Don't Get Scammed! - ()

Agreed!  They Are Scam Artists!    You Will Need To Contact The United States Postal Inspection Service and Have Them Shut Down!  

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#3 UPDATE Employee

Response

AUTHOR: athomepub - ()

Hello,

We pride ourselves in 100% satisfaction guarantee.  Obviously you have our contact information. It absolutely does not make any sense on why you would not contact us directly that your refund check may have been lost in the mail. We process refunds within 72 hours from when we receive them.

Satisfaction Guarantee and Return Policy: Just as our initial letter stated, if you are not satisfied in anyway, simply send it back and we will issue a refund of the purchase price immediately. We recommend that you send refund request by UPS or FEDEX, to insure delivery confirmation. Also you are welcome to send us an email at support@athomepub.com to inform us that the package is on its way. If for whatever reason you did not get your refund within 4-6 weeks, please email us immediately and we will research the address and the date the check was shipped. We will place a stop payment on that check and send a replacement immediately.

If you had directly informed us by mail or email, that you did not receive your check, we would have immediately sent you a replacement check immediately. However, you chose to contact this 3rd party website, again omitting your customer/contact information and therefore continue to make it impossible for us to resolve this issue.

Please send us your information, we will then research our database, confirm your address we have on file and the date the order was shipped. We will also send you a replacement check immediately. Please allow us to help you vs choosing to stay ‘Anonymous’ and making it impossible to know who you are.

Best Wishes

Customer Service Center
support@athomepub.com
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074

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