- Report: #764923
Report - Rebuttal - Arbitrate
Complaint Review: At The Beach Tanning
At The Beach TanningAURORA, Colorado United States of America
At The Beach Tanning Doesn't care about harming unborn babies. AURORA, Colorado
*Consumer Comment: comment to Jon
*Consumer Comment: Response
*Consumer Suggestion: @ the lady going on about her daughter
*Consumer Comment: comment
*Author of original report: Picking a fight
*Consumer Comment: stupid...
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I called corporate immediately after leaving the store, and the representative on the phone told me to just call and let them know when I had my child so they could reactivate my account. Fast forward to present day...
I go in to tan after my child is a few months old and figure I will just tell the girl there to reactivate my account. Lo and behold, I have a GIANT outstanding balance because I had lost my debit card. Since I had not called to notify them, I was given several extra fees. I told her about the representative on the phone who told me he had froze my account until I was ready to use it again. She said the correct procedure is for me to have to send them proof of pregnancy to freeze the account. I called corporate again right then and there, and the guy on the phone said there were no notes in my account stating a freeze for pregnancy and kept parroting back the same policy the girl in the store had already told me.
The representative said he can help with a few fees, but not all of them. Then transferred me to his supervisors voicemail. I called back, and was transferred to another voicemail. This happened 3 times. I guess all of their supervisors were on vacation.
The next step is to find their local corporate office. Because this is ridiculous. I am beyond livid.
This report was posted on Ripoff Report on 08/13/2011 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/At-The-Beach-Tanning/AURORA-Colorado-80016/At-The-Beach-Tanning-Doesnt-care-about-harming-unborn-babies-AURORA-Colorado-764923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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