• Report: #364642

Complaint Review: At The Beach Tanning

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  • Submitted: Tue, August 19, 2008
  • Updated: Sat, June 06, 2009

  • Reported By:Norman Oklahoma
At The Beach Tanning
atbtanning.com Norman, Oklahoma U.S.A.

At The Beach Tanning Continues to withdraw money after contract expires Edmond Oklahoma

*UPDATE Employee: read your agreement

*UPDATE Employee: read your agreement

*UPDATE Employee: read your agreement

*UPDATE Employee: read your agreement

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I signed a one year contract, even though I didn't use it for the entire year I knew I had to pay the 12 months I signed up for...fine, no problem. But they started charging me month to month and I didn't notice until several months had passed that they were still charging me. I called the salon where I had signed up and of course the sales person there said they were sorry and if I called corporate office they would resolve the issue, this person was so friendly that it makes me believe, now,they knew corporate office would not do anything.

So I called corporate office and they said that in the contract that I signed it would continue charging me month to month after the year until I came in and cancelled (OF COURSE the sales person didn't mention this AT ALL to me) well I had moved from there before my contract expired so going in was out of the question so I talked the lady into cancelling my membership but she said there was no way I was getting any of my money back...

I was furious, I told her I would call American Express and have them dispute it for me and she said (very hatefully) that if I had them process charge backs it would REINSTATE my membership and I would be responsible for all charges plus fees for the chargebacks...I told her I would tell my credit card company not to allow them to charge my card and she said that it would go on my credit report. Basically what she was saying was yeah we are going to screw you.

I asked her how they could take money from someone who was not even using there services and fullfilled their obligation and all should would say was "It was in your signed contract" or "I'm looking at your signed contract were you signed it". Can you say HUGH RIP OFF!!! They are taking money from people who don't even use there facilities....Now if I was tanning and trying to get my money back I could see where they would have a leg to stand on....but I haven't been there in over a year and my contract expired months ago....I think they got enough money out of me due to the 12 months I signed up for but didn't use. Now they want my money when my contract is over.

And because I'm requesting that my credit card company not pay them they are going to report me to Credit Collection...I have great credit history and I don't know how this will affect it but I'll be damned if they get anymore money out of me bad credit score or not....

Wantmymoneyback
Norman, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 08/19/2008 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/At-The-Beach-Tanning/Norman-Oklahoma-73072/At-The-Beach-Tanning-Continues-to-withdraw-money-after-contract-expires-Edmond-Oklahoma-364642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

read your agreement

AUTHOR: Atb Employee - (U.S.A.)

Each membership, whether 1 month, 6 months, or 12/24 months has 3 seperate places to sign.

You specified that you signed the longer term Agreement; but are unhappy that you were continuing to be charged at the end of your membership.

There is one box that is titled "continuing monthly dues agreement" which specifies that upon completion of your initial agreement, you will be billed on a month to month basis until you notify the store, in writing, that you wish to cancel your membership.

You were welcome to notify the store at ANY point, including the day when you initially signed your membership, that you do not want to be charged after the initial terms of the agreement have been fulfilled.

However, you did not do so and thereby were charged each month pending a signature on a 'cancel' form.

This cancel could be done in person, in store. It could also be done through FAX which for you would probably have been the best way to cancel the auto-renew portion of your membership. Otherswise, a call to our corporate offices would suffice.

When you sign any type of contract, make sure to read the terms of it! If you don't, it is not a salesperson or anyones fault but your own for holding you liable to the terms or the agreement.

I have worked for At The Beach as a manager for several years now, and not once have I had a complaint from any client I have signed on a membership. Perhaps this is beacause I have each client read the entire membership agreement and then orally explain everything to avoid confusions, but the point is, if you sign something saying continuing monthly dues upon completion of agreement, then initial by your choice of a 12 or 24 month agreement, and then sign and date next to a line that basically says, in bold I might add, that you "HAVE READ THE ENTIRE AGREEMENT AND AGREE TO ITS TERMS", it is NOT the fault of any employee or any company that you are being held to the terms which you agreed and you should not receive any type of refund due to your own ignorance.

Read your contract and know what your getting into before signing, and there would never have been a problem.
Respond to this report!
What's this?

#2 UPDATE Employee

read your agreement

AUTHOR: Atb Employee - (U.S.A.)

Each membership, whether 1 month, 6 months, or 12/24 months has 3 seperate places to sign.

You specified that you signed the longer term Agreement; but are unhappy that you were continuing to be charged at the end of your membership.

There is one box that is titled "continuing monthly dues agreement" which specifies that upon completion of your initial agreement, you will be billed on a month to month basis until you notify the store, in writing, that you wish to cancel your membership.

You were welcome to notify the store at ANY point, including the day when you initially signed your membership, that you do not want to be charged after the initial terms of the agreement have been fulfilled.

However, you did not do so and thereby were charged each month pending a signature on a 'cancel' form.

This cancel could be done in person, in store. It could also be done through FAX which for you would probably have been the best way to cancel the auto-renew portion of your membership. Otherswise, a call to our corporate offices would suffice.

When you sign any type of contract, make sure to read the terms of it! If you don't, it is not a salesperson or anyones fault but your own for holding you liable to the terms or the agreement.

I have worked for At The Beach as a manager for several years now, and not once have I had a complaint from any client I have signed on a membership. Perhaps this is beacause I have each client read the entire membership agreement and then orally explain everything to avoid confusions, but the point is, if you sign something saying continuing monthly dues upon completion of agreement, then initial by your choice of a 12 or 24 month agreement, and then sign and date next to a line that basically says, in bold I might add, that you "HAVE READ THE ENTIRE AGREEMENT AND AGREE TO ITS TERMS", it is NOT the fault of any employee or any company that you are being held to the terms which you agreed and you should not receive any type of refund due to your own ignorance.

Read your contract and know what your getting into before signing, and there would never have been a problem.
Respond to this report!
What's this?

#3 UPDATE Employee

read your agreement

AUTHOR: Atb Employee - (U.S.A.)

Each membership, whether 1 month, 6 months, or 12/24 months has 3 seperate places to sign.

You specified that you signed the longer term Agreement; but are unhappy that you were continuing to be charged at the end of your membership.

There is one box that is titled "continuing monthly dues agreement" which specifies that upon completion of your initial agreement, you will be billed on a month to month basis until you notify the store, in writing, that you wish to cancel your membership.

You were welcome to notify the store at ANY point, including the day when you initially signed your membership, that you do not want to be charged after the initial terms of the agreement have been fulfilled.

However, you did not do so and thereby were charged each month pending a signature on a 'cancel' form.

This cancel could be done in person, in store. It could also be done through FAX which for you would probably have been the best way to cancel the auto-renew portion of your membership. Otherswise, a call to our corporate offices would suffice.

When you sign any type of contract, make sure to read the terms of it! If you don't, it is not a salesperson or anyones fault but your own for holding you liable to the terms or the agreement.

I have worked for At The Beach as a manager for several years now, and not once have I had a complaint from any client I have signed on a membership. Perhaps this is beacause I have each client read the entire membership agreement and then orally explain everything to avoid confusions, but the point is, if you sign something saying continuing monthly dues upon completion of agreement, then initial by your choice of a 12 or 24 month agreement, and then sign and date next to a line that basically says, in bold I might add, that you "HAVE READ THE ENTIRE AGREEMENT AND AGREE TO ITS TERMS", it is NOT the fault of any employee or any company that you are being held to the terms which you agreed and you should not receive any type of refund due to your own ignorance.

Read your contract and know what your getting into before signing, and there would never have been a problem.
Respond to this report!
What's this?

#4 UPDATE Employee

read your agreement

AUTHOR: Atb Employee - (U.S.A.)

Each membership, whether 1 month, 6 months, or 12/24 months has 3 seperate places to sign.

You specified that you signed the longer term Agreement; but are unhappy that you were continuing to be charged at the end of your membership.

There is one box that is titled "continuing monthly dues agreement" which specifies that upon completion of your initial agreement, you will be billed on a month to month basis until you notify the store, in writing, that you wish to cancel your membership.

You were welcome to notify the store at ANY point, including the day when you initially signed your membership, that you do not want to be charged after the initial terms of the agreement have been fulfilled.

However, you did not do so and thereby were charged each month pending a signature on a 'cancel' form.

This cancel could be done in person, in store. It could also be done through FAX which for you would probably have been the best way to cancel the auto-renew portion of your membership. Otherswise, a call to our corporate offices would suffice.

When you sign any type of contract, make sure to read the terms of it! If you don't, it is not a salesperson or anyones fault but your own for holding you liable to the terms or the agreement.

I have worked for At The Beach as a manager for several years now, and not once have I had a complaint from any client I have signed on a membership. Perhaps this is beacause I have each client read the entire membership agreement and then orally explain everything to avoid confusions, but the point is, if you sign something saying continuing monthly dues upon completion of agreement, then initial by your choice of a 12 or 24 month agreement, and then sign and date next to a line that basically says, in bold I might add, that you "HAVE READ THE ENTIRE AGREEMENT AND AGREE TO ITS TERMS", it is NOT the fault of any employee or any company that you are being held to the terms which you agreed and you should not receive any type of refund due to your own ignorance.

Read your contract and know what your getting into before signing, and there would never have been a problem.
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