- Report: #750254
Report - Rebuttal - Arbitrate
Complaint Review: At The Beach Wichita, Kansas
At The Beach Wichita, Kansas2414 n. rock road wichita, Kansas United States of America
At The Beach Wichita, Kansas At The Beach not good customer relationship lost contract wichita, Kansas
I called corporate within 20 min. of leaving there and after an extensive hold was told that there were absolutly no exception that there was no "button" to reverse the charge, and "no" there was no "button" to issue a credit once the charge was confirmed, and "no" there was not a supervisor who cvould make that decision because they do not have a "button" either.
When I inquired as to the buy out I was give one figure but when I questioned the buy out policy of paying half when 12 or less remains he said"oh, yes I guess you do qualify for that". I did the buy out, but At The Beach actually lost out more because I only wanted a credit for the full charge and start the freeze immed. for 2 months then start back tanninng once my knee had healed, paying the original price. they would have made more over the long run, but unfortunatly for them no one there had a "button" on their computer to make it work.
I will not go back and I willl not recommend them. I am a business owner who has customers from alll over the country who come in for varies stays and rely on our office for referals.
This report was posted on Ripoff Report on 07/07/2011 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/At-The-Beach-Wichita-Kansas/wichita-Kansas-67219/At-The-Beach-Wichita-Kansas-At-The-Beach-not-good-customer-relationship-lost-contract-wi-750254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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