- Report: #1144572
Report - Rebuttal - Arbitrate
Complaint Review: At&T in CT
At&T in CT At&T Tech Dept compromised my computer Norwalk CT
*Consumer Comment: Not directly..
*Author of original report: Rebuttal
*Consumer Comment: You need to calm down
*Author of original report: Not true
*Consumer Comment: Incorrect Company...
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My daughter contacted my At&T Tech support on 5/1/14 because of a WiFi connection problem on her cell phone. At&T took control of my computer and then told me that they cant fix it but they discovered 8,400 security breachs and that they had to immediately fix it. They showed us screen shots when they took control of my computer so we took pictures of it. My daughter called me at work while on the phone with at&t explaining what they told her and asked if it was ok that they transfer her to a level 7 tech. I asked if it could wait until I got home but they said it was imparitive I do it now so I said ok so they transferred her to Global Tech. Global Tech spent 3 hours trying to fix the wifi problem but could not but they did fix the computer compromise so they made an apt with At&T, which I confirmed and At&t came over the very next day to replace the modem. [continued below]....
This report was posted on Ripoff Report on 05/06/2014 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/AtT-in-CT/Select-StateProvince/AtT-in-CT-AtT-Tech-Dept-compromised-my-computer-Norwalk-CT-1144572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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