- Report: #422821
Report - Rebuttal - Arbitrate
Complaint Review: Atlanta Medical Day Spa | Ripoff Report Verified Safe
Atlanta Medical Day Spa | Ripoff Report Verified Safe4475 Roswell Road Marietta, Georgia United States of America
Atlanta Medical Day Spa REVIEW: Commitment to Atlanta Medical Day Spa's physicians and esthetic provider team are committed to patient satisfaction while setting realistic expectations and goals. Dr. Debra J. Atkins, Atlanta Medical Day Spa's approach to business is focused on providing the highest patient satisfaction in the industry with outcomes second to none.
*UPDATE: Atlanta Medical Day Spa pledges their commitment to always improving their outcomes by joining Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Atlanta Medical Day Spa, Ripoff Report Verified
*REBUTTAL Owner of company: No Settlement
*Author of original report: "out of court settlement has been reached"
*Consumer Comment: Keviv, Will are the frauds!
* : Health Care Laws Respect Privacy
*REBUTTAL Owner of company: NOT TRUE AND NOW HAS BEEN RECANTED
*Author of original report: THE ABOVE REPORT HAS BEEN RECANTED THAT IS NOT HOW IT HAPPENED.
*Consumer Comment: WHAT DO YOU THINK BOTOX IS MADE FROM?
EDitors UPDATE: Positive rating and recognition has been given to Atlanta Medical Day Spa for its commitment to excellence in customer service.
Ripoff Reports discussions with Atlanta Medical Day Spa have uncovered an ongoing commitment by the company to total patient satisfaction. This means that patients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. The team is also not going to break HIPPA laws by sharing your information with anyone that you have not approved, no matter how much pressure applied, you can trust them to not break their ethical promise. Atlanta Medical Day Spa listens carefully to patient concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Atlanta Medical Day Spa's mission statement says it all: "Our goal is to provide our patients with a professional, memorable and personable experience each and every time while in our care." quality, value and professional excellence in the industry."
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Ripoff Report Verified on sight REVIEW
Atlanta Medical Day Spa and Surgery Center in Atlanta, GA offers Laser Surgery, Medicine, Botox, Facial Perfection, and Facials by assessing the patients needs and expectations on a personal level. They are able to offer their services by doing skin consultations where they look at the physical and family history and determine the proper treatment. This process can be pretty lengthy to ensure all areas are covered. A machine they use called Anvisa takes pictures and analyses the skin on a three dimensional level. The complete pre analysis can take two to three hours in order to cover their skin in detail to ensure the both the doctor or esthetician and patient is clear on procedures. If for any reason a patients expectations are unrealistic, Atlanta MediSpa does turn clients away. The reason for a patient to be turned away may be because the doctors credentials may fall outside of what they are looking for, in which case they standardly refer to them to a trusted doctor in their network. Other patients have expectations that are unrealistic such as looking trying to look twenty years old when they are eighty years old or they are wanting fat removed but not wanting to exercise post treatment to maintain the procedure. Furthermore, the staff at Atlanta Medical Day Spa and Surgery Center is well versed on continuing to ask questions that ensure the patients understand their procedures.
After a patient receives care, before leaving the office, they go over what to expect after their procedure and send them home with instructions. Many times, patients will not see results until after 24 hours their First Impression Coordinators follow up with all patients to answer any questions. When a patient has a procedure completed, they always have a two-week follow up appointment to check on their progress. At Atlanta Medical Day Spa, they spend a lot of time with them post procedure to make sure all their needs are addressed. A specific example is a patient recently had a reaction to one of the treatments and a doctor spent about an hour on the phone with her and her mother who was providing care. They decided a different treatment would be best to counteract the reaction. The patient came in and did the additional treatments at no cost. This is standard practice for them because they want to communicate to their patients that they care.
Atlanta MediSpa typically does not get many complaints and they attribute this to the amount of follow up. What they see more is feedback that a patient has not seen results yet. If that is the case, they always ask the patient to come back so they can re-assess their treatment and take care of it right away. They feel as though they do not get complaints because they are consistently are upfront with patients and make sure there will be no confusion or surprises down the road.
As a response to Ripoff Reports request to do whatever it takes, Atlanta MediSpa constantly is following up with patients and has open lines of communication. They state that they are not the cheapest center in town; however, they will go above and beyond to make sure a patient is happy. If for example a patients BOTOX does not turn out exact, they have built into the price that they will receive additional units to make sure they are 100% satisfied. The Corporate Advocacy Business Remediation and Customer Satisfaction Program is important to restore their reputation, however at Atlanta MediSpa, they believe the allegations against them was done by a scam artist. Legally, they are not allowed to release additional information about the case, but they are committed to upholding their standards for patient satisfaction. They continually do everything possible to go above and beyond in all aspects of their business to have a competitive edge, but also provide a quality service.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORT THAT WAS FILED ABOUT Atlanta Medical Day Spa:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report always monitors these emails to insure the member business does what they agreed to. The leadership team at Atlanta Medical Day Spa and Surgery Center in Atlanta, Georgia did just that.
After our investigation we do not believe that the report that was written was fair as the author was not an Atlanta Medical Day Spa customer, but a partner that wanted access to his partner's records. So even when pressured Dr. Atkins refused to break the HIPPA code of confidentiality she had with her patient and that cost her a report on our web site.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Atlanta Medical Day Spa Dr. Debra J. Atkins Atlanta Medical Day Spa Dr. Debra J. Atkins Botox made a mess of my face Doctor didnt warn me of the risks Marietta Georgia
On December 20th I gave my partner a refferrel to a new Doctor that my freind was using(she stopped going also very unhappy with her results). He went to the office for a consult and she told him that he should buy a package deal of 3 fraxels 3 facials 1 botox 1 juvederm 1 restylane and he told her he will have any injectables and she said this package will save you money and you can switch out the injectables for extra fraxel or facials and he aggreed. He recieved his first fraxel the next saturday.When I saw him he had red and white blotches all over his face and he said that it would go down in a week so we waited. His skin began to clear up and it started to look smooth and plastic and I asked him if had a Botox injection and he said he would never do that so i dropped the question and we went on with our life. He went back 2 weeks later and recieved his first facial and his skin began to peel away the dead layers. He looked very smooth and almost plastic and again I asked him if he had a Botox injection and he replied no no no I will not do that ever. After the facial we began to notice that the fraxel had caused his eye area to wrinkle much more than before and he was very unhappy with what he was seeing. He went in for a checkup and she said that she could help those wrinkles with a Botox injection and he was so unhappy and imbarresed that he reluctantly aggreed to have injections. She pursueded him just a little just to try it.She didn't warn him of the risks associated or did she even go into that it is only FDA approved for the Gabrielle lines (FDA's WEBSITE www.FDA.gov) I returned home on monday after his injections and I asked him what had happened it looked like he had aged 10 years his eyes were swollen and puffy his forehead looked plastic and shiney and his crowsfeet had became so pronounced that they looked like waffles. He had needle marks all over his face. His forehead wrinkles on the left side were gone and the right side were still there he almost looked clownlike. This doctor doesn't have your best interest at heart she plays a good game. He said she coearsed him into the injectables and he was imbarresed to tell me. Now that I showed him the risks from the FDA's website he said he would have never had it done if she would have told him. I met with Dr atkins and she told me that it isn't FDA approved except the Gabrielle lines however doctors use medicines in different ways. I feel that it is the responsibilty of the doctor to tell you if your going to be a part of test group.She also forgot to check his chart and see that he had history of strokes in his family and Botox should not be used in that case. She put his life at risk. Beware of this doctor she is only out for your money. I went to her office and met with her about my concernes and she tried to smooth it over with me however i see right through her fake smile. I overheard he say that she needed a new grill and in her next comment she said i guess i will have to do an extra fraxel today... She also told me she hired a bunch of mexicans to finish her office because they were cheaper and you sure can see it in the quality of the finish in there. Don't forget to look at the wrinkly carpet in the hall that shows me she is cheap and I wouldn't be suprised if she doesn't reuse Botox needles just to save a buck...
DO YOU REALLY WANT TO LOOK LIKE A FROZEN PLASTIC DOLL SHE SURE DOES DONT GO THERE YOU WILL REGRET IT. I SAVED MY PARTNER FROM HER AND I HOPE THIS LETTER SAVES YOU TOO.
Kevin roswell, Georgia
This report was posted on Ripoff Report on 02/11/2009 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Atlanta-Medical-Day-Spa-Ripoff-Report-Verified-Safe/Marietta-Georgia-30062/Atlanta-Medical-Day-Spa-REVIEW-Commitment-to-Atlanta-Medical-Day-Spas-physicians-and-est-422821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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