- Report: #935899
Report - Rebuttal - Arbitrate
Complaint Review: Atlanta Medical Day Spa and Surgery Center Verified REVIEW: committed to their patients
Atlanta Medical Day Spa and Surgery Center Verified REVIEW: committed to their patients3275 Peachtree Road, Suite 250 Atlanta, Georgia United States of America
Atlanta Medical Day Spa and Surgery Center Verified REVIEW: committed to patients / customers complete satisfaction and excellence. Atlanta Medical Day Spa offers board-certified physician's specialized in cosmetic dermatology, facial plastic surgery, laser surgery, anti-aging medicine services. Medicine, Botox, Facial Perfection, Facials. Assessing the patients needs and expectations on a personal level. They lead and serve with integrity and a commitment to their clients PRIVACY regardless how much pressure they get from spouses, partners, or others. Board-certified physician's specialize in providing cosmetic dermatology and facial plastic surgery, and laser surgery and anti-aging medicine services. Our mission is to offer you the most advanced cosmetic procedures available in a relaxing, customer focused environment.
Atlanta Medical Day Spa joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ripoff Report Verified Staff
Atlanta Medical Day Spa approached Ripoff Report with the intent of wanting to expose and resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The leadership team at Atlanta Medical Day Spa did just that.
Atlanta Medical Day Spa has gone through great lengths to make sure they their clients are completely satisfied. Atlanta Medical Day Spa has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off.
Atlanta Medical Day Spa stated on the first visit our customers are treated by each team member in a professional and confidential manner, and after that they are treated as family. As healthcare professionals, we value and serve our patients and teammembers with respect and dignity. We are a top rated company as ranked by our employees because we live by the golden rule with each other and our patients.
ATLANTA MEDICAL DAY SPA IS COMMITTED TO BE A LEADER IN THE FIELD OF COSMETIC DERMATOLOGY AND SURGERY AND THIS MEANS WE CONTINUE TO CLARIFY WHO WE ARE AND HOW WE SERVE OTHERS
Atlanta Medical Day Spa is an physician owned, and fully operated company. The physicians do all of the injections and we do not delegate (your face) this task to a provider who did not attend and graduate from a US medical school as a physician! Many of our competitiors use nurses and other type of providers who have not completed the depth of knowledge or training from Gross Anatomy to Neurology to do this work. They are looking for the easy money while they attend to other tasks! This is just wrong! We have seen many people come in with their faces "jacked up" due to do injections done in their home by nurses, medical assistants, gastroenterologist and others. We take pride in what we do and continue to extend our knowledge with on going training an leadership to those who are committed to the same.
We are the only choice in town where you can come and our BOARD CERTIFIED PHYSICIANS are committed to EXCELLENCE in FACIAL PERFECTION AND LASER LIPOLYSIS. No one is more passionate about exceeding people's expectations more than us! Sometimes this is not what you want to hear but, you can rely on us 100% of the time to be truthful about your outcome before we begin.
ATLANTA MEDICAL DAY SPA & SURGERY CENTER / Statements from the owner.
The owners of Atlanta Medical Day Spa and Surgery Center are passionate about seeing your expectations met in a professional, personal and memorable fashion. Our team is just as passionated about the experience you have while in our office and we will strive to see your hopes and dreams achieved. We will be honest in our evaluation and tell you when we cannot best serve you. WE partner with many professionals in the area and when we refer you to them they know that you are special and you will be treated with velvet gloves while in their care. We are picky about who we refer to and they are too! Atlanta Medical Day Spa is a name you can trust when it comes to your most valuable possession: your face, body and health.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH. INTEGRITY AND COMPASSION IS A CORE VALUE FOR ANY MEDICAL OFFICE AND THIS BUSINESS WILL NEVER COMPROMISE EITHER!
As stated above, Atlanta Medical Day Spa is committed to 100% customer satisfaction and will make every possible effort to ensure that all patients have a positive experience while in their office.
After speaking with the management at Atlanta Medical Day Spa and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Atlanta Medical Day Spa a POSITIVE Rating. Atlanta Medical Day Spa has made efforts to ensure that all customers are satisfied and Dr. Debra Atkins has guaranteed Rip-off Report that the office has always had a great business model and that features patient satisfaction and confidentiality to anyone they come in contact with. After our investigation we do not believe that the report that was written was fair as the author was not an Atlanta Medical Day Spa customer, but a partner that wanted access to his partner's records. So even when pressured Dr. Atkins refused to break the HIPPA code of confidentiality she had with her patient and that cost her a report on our web site.
Dr. Debra Atkins, the owner of Atlanta Medical Day Spa, stated We carefully consider all Patient concerns as constructive criticism and we try to set expectations BEFORE any treatments are given so that we avoid any misunderstanding. Our patients are the face of our business and their satisfaction is of the utmost importance to us. We value our team members and our patients above all else, and look forward to continually serving all of them in such a way that they have a positive, professional, personable and memorable experience at Atlanta Medical Day Spa.
STATED IMPROVEMENTS FROM ATLANTA MEDICAL DAY SPA
The policy has always been in place to randomly survey our patients to gather valuable feedback so, that they can continue to improve and deliver the best customer service possible. A follow-up letter is written by Dr. Atkins after every visit to hear any concerns in writing to assure patient satisfaction. Atlanta Medical Day Spa is willing to go above and beyond the call of good customer service and do what it takes, within the realm of the law, to make things right with their customers. We will NEVER violate your privacy no matter how much pressure we get from you spouse, partner or others. Even when it cost us a posting on Ripoff Report. We stand by our medical and ethical oath to protect your privacy at all costs! If you are a celebrity you can trust that your name will never be "droppd" or pictures of you will never be displayed in our office like a trophy case. We know cosmetic surgery is PRIVATE and we will KEEP IT PRIVATE!
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
.. Dr. Debra Atkins will be the first to tell you about the "botched up" liposuction and facelifts that she has seen from doctors not properly trained to do these procedures. Just this weekend a lady came in who had so much Botox placed in her mid face that the only thing that moved was the circular muscle around her lip. She went to a local quack (due to a lower cost) who then place too much filler around her nose to correct the too much placement of Botox in her face. She looked like a frozen monkey with the only thing that moved was her over plump duck lips. When she asked me to "fix it" as "your the expert in town" I simply refused! We will be honest with you even if our answer is not the one you want to hear. We are proud of our work and we won't leave you looking ridiculous like this woman. We are fully trained and we love what we do, you can trust us with your most valuable assets: your face, body and health. Dr. Atkins at Atlanta Medical Day Spa is a "Platinum" level injection with the makes of Botox and other injectables. To verify who is top ranked, just visit Allergan's website or ask to see their plaques! She has been ranked by Healthgrades are a top provider 6 years in a row, oh yeah these plaques are displayed as well!
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Atlanta Medical Day Spa will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Atlanta Medical Day Spa, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction).
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Atlanta Medical Day Spa or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Atlanta Medical Day Spa and Surgery Center and Dr. Debra Atkins.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Atlanta Medical Day Spas Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 09/01/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlanta-Medical-Day-Spa-and-Surgery-Center-Verified-REVIEW-committed-to-their-patients/Atlanta-Georgia-30305/Atlanta-Medical-Day-Spa-and-Surgery-Center-Verified-REVIEW-committed-to-patients-custom-935899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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