• Report: #87501

Complaint Review: Atlantic Magazine Services - CRC Of Deerfield

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  • Submitted: Tue, April 13, 2004
  • Updated: Sat, May 15, 2004

  • Reported By:Mount Vernon Washington
Atlantic Magazine Services - CRC Of Deerfield
6426 NW 5th Way Fort Lauderdale, Florida U.S.A.

Atlantic Magazine Services - CRC Of Deerfield Falsely promises savings then tries to bully people who wise up into continuing to be overcharged Fort Lauderdale Florida

*Author of original report: Company has agreed to close my account.

*UPDATE Employee: Atlantic Magazine Service IS legit, kids.

*UPDATE Employee: Atlantic Magazine Service IS legit, kids.

*UPDATE Employee: Atlantic Magazine Service IS legit, kids.

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I have read previous complaints about this company, and they don't surprise me at all. After I made it clear that I absolutely do not want anything to do with them after six payments of $49.74 in five months, they offered to allow me to "settle" my account for a lump payment of half of what they would receive if my account remained open. This amount was nearly four hundred dollars. The representative on the phone told me that I had entered a verbal contract that was on tape.

However, when I asked about the tape in a subsequent call, I was first put on hold. Then another person got on the phone and asked more than once if I was recording HER, and threatened prosecution if I was. I do not believe that any such tape exists, because one would only prove that this company has lied to me from the start. I have no intention of paying them any more money, have spoken with the Florida Attorney General's office, and will send both Atlantic Magazine Services and the Attorney General's office a letter explaining that I have no more business with these scammers.

Melissa
Mount Vernon, Washington
U.S.A.

This report was posted on Ripoff Report on 04/13/2004 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlantic-Magazine-Services-CRC-Of-Deerfield/Fort-Lauderdale-Florida-33309/Atlantic-Magazine-Services-CRC-Of-Deerfield-Falsely-promises-savings-then-tries-to-bully-87501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Company has agreed to close my account.

AUTHOR: Melissa - (U.S.A.)

Well, it IS possible to get these scammers off your back.

The day after I posted my initial report, I sent a letter to Atlantic Magazine services telling them that I would send them no more money, regardless of whether I received any more unwanted magazines or not. I also faxed this letter, and included at the bottom that a carbon copy was also being sent to the Florida State Attorney General.

Two days later I received a bill from the same company I had just informed that I wished to do no more business with them.

I also filed a complaint with the Consumer Services Department of Broward County, Florida, in which this rip-off ring is located. They were very helpful on the phone, and sent me some forms to fill out about my situation, which I returned sometime in late April.

Meanwhile, I also had to close my bank account, because the credit card information that the scammers had gave them access to it.

May 1st was when my bill, the one from a company I want nothing from for magazines I don't want, was due, and of course I didn't pay it. They sent me a second notice, which I also had no intention of paying.

Last week, however, I received a letter dated May 3 that was very short, but did state, "TO KEEP UP WITH OUR CUSTOMER SERVICE RELATIONS WE HAVE AGREED TO CANCEL THIS ACCOUNT." It was in all caps, by the way.

I received a copy of the same letter from the Broward County office of consumer affairs. As they believe that my complaint "has been satisfactorily resolved," I guess their closing the case. But not before I put this illegal operation on their radar.

The point is, once Atlantic Magazine Services realized that 1) They have no way of getting any more of my money with or without my consent; and 2) The authorities are on to them, they backed the heck off.

You may have to cancel bank accounts and credit cards, contact several consumer affairs agencies, run up your phone bill, but it's possible to stop business with these criminals AND get them in a bit of trouble, so I encourage everybody to do it.
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#2 UPDATE Employee

Atlantic Magazine Service IS legit, kids.

AUTHOR: Nicole - (U.S.A.)

In response to "Melissa in Washington", as well as any others who've taken the step to report bad business dealing with Atlantic Magazine Service:

I represent this company, and can assure any outside readers that this company is legit. If for any reason a customer feels that he or she has been mis-led, or mis-informed, it in my opinion, is a lack of communication more so on the customer's part than anything.

Atlantic Magazine Service instills the utmost in customer service, and in doing so ensures that the customer not only agrees to the terms of the sale through a representative AND supervisor, but is then re-itterated the entire sale through our verification unit. Furthermore, the verification clerk records the entire conversation (with the customer's permission), and has the customer one more time explained the entire terms of the sale in which the customer MUST agree to, otherwise the sale is NOT processed and no payment will ever be taken.

If you are going to "report" a company for bad business, be realistic. Our company requests your credit card information (everything from the #'s, to the adress in which the card was applied to), and if you do not understand the billing or the terms of your sale, WHY would you provide such an extensive amount of-in my opinion VERY PERSONAL-information? To me, that seems irresponsible, among OTHER things. Perhaps your own stupidity is what really angers you to the point in which you must make up such non-sense about a company. Try perhaps blaming YOURSELF and your own vulnerability, rather than primarily others (i.e. "they lied to me, blablabla").

Lastly, I want to add that you are specifically advised that your order is not subject to cancellation for the reason that ALL orders are pre-paid by the company, to guarantee the frozen rate of all the magazine subscriptions. This, as well, is ALWAYS recorded on tape, with your understanding of either a "YES" or "NO".

If you had an issue with customer service, that is unfortunate, and I would certainly like to extend an apology on behalf of Atlantic Magazine Service, but not by any means does it prove the validity of your statement, that our company "lied" about recording your agreement to the terms of the sale. I can ASSURE YOU that a tape does infact exist. This is company policy--NO exceptions.
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#3 UPDATE Employee

Atlantic Magazine Service IS legit, kids.

AUTHOR: Nicole - (U.S.A.)

In response to "Melissa in Washington", as well as any others who've taken the step to report bad business dealing with Atlantic Magazine Service:

I represent this company, and can assure any outside readers that this company is legit. If for any reason a customer feels that he or she has been mis-led, or mis-informed, it in my opinion, is a lack of communication more so on the customer's part than anything.

Atlantic Magazine Service instills the utmost in customer service, and in doing so ensures that the customer not only agrees to the terms of the sale through a representative AND supervisor, but is then re-itterated the entire sale through our verification unit. Furthermore, the verification clerk records the entire conversation (with the customer's permission), and has the customer one more time explained the entire terms of the sale in which the customer MUST agree to, otherwise the sale is NOT processed and no payment will ever be taken.

If you are going to "report" a company for bad business, be realistic. Our company requests your credit card information (everything from the #'s, to the adress in which the card was applied to), and if you do not understand the billing or the terms of your sale, WHY would you provide such an extensive amount of-in my opinion VERY PERSONAL-information? To me, that seems irresponsible, among OTHER things. Perhaps your own stupidity is what really angers you to the point in which you must make up such non-sense about a company. Try perhaps blaming YOURSELF and your own vulnerability, rather than primarily others (i.e. "they lied to me, blablabla").

Lastly, I want to add that you are specifically advised that your order is not subject to cancellation for the reason that ALL orders are pre-paid by the company, to guarantee the frozen rate of all the magazine subscriptions. This, as well, is ALWAYS recorded on tape, with your understanding of either a "YES" or "NO".

If you had an issue with customer service, that is unfortunate, and I would certainly like to extend an apology on behalf of Atlantic Magazine Service, but not by any means does it prove the validity of your statement, that our company "lied" about recording your agreement to the terms of the sale. I can ASSURE YOU that a tape does infact exist. This is company policy--NO exceptions.
Respond to this report!
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#4 UPDATE Employee

Atlantic Magazine Service IS legit, kids.

AUTHOR: Nicole - (U.S.A.)

In response to "Melissa in Washington", as well as any others who've taken the step to report bad business dealing with Atlantic Magazine Service:

I represent this company, and can assure any outside readers that this company is legit. If for any reason a customer feels that he or she has been mis-led, or mis-informed, it in my opinion, is a lack of communication more so on the customer's part than anything.

Atlantic Magazine Service instills the utmost in customer service, and in doing so ensures that the customer not only agrees to the terms of the sale through a representative AND supervisor, but is then re-itterated the entire sale through our verification unit. Furthermore, the verification clerk records the entire conversation (with the customer's permission), and has the customer one more time explained the entire terms of the sale in which the customer MUST agree to, otherwise the sale is NOT processed and no payment will ever be taken.

If you are going to "report" a company for bad business, be realistic. Our company requests your credit card information (everything from the #'s, to the adress in which the card was applied to), and if you do not understand the billing or the terms of your sale, WHY would you provide such an extensive amount of-in my opinion VERY PERSONAL-information? To me, that seems irresponsible, among OTHER things. Perhaps your own stupidity is what really angers you to the point in which you must make up such non-sense about a company. Try perhaps blaming YOURSELF and your own vulnerability, rather than primarily others (i.e. "they lied to me, blablabla").

Lastly, I want to add that you are specifically advised that your order is not subject to cancellation for the reason that ALL orders are pre-paid by the company, to guarantee the frozen rate of all the magazine subscriptions. This, as well, is ALWAYS recorded on tape, with your understanding of either a "YES" or "NO".

If you had an issue with customer service, that is unfortunate, and I would certainly like to extend an apology on behalf of Atlantic Magazine Service, but not by any means does it prove the validity of your statement, that our company "lied" about recording your agreement to the terms of the sale. I can ASSURE YOU that a tape does infact exist. This is company policy--NO exceptions.
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