• Report: #1027573

Complaint Review: Atlantic Oceans Inc.

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  • Submitted: Tue, March 12, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: Anonymous — Hampton Virginia United States of America
Atlantic Oceans Inc.
Internet United States of America

Atlantic Oceans Atlantic Oceans Carpet Cleaning Buyer Beware Internet

*Author of original report: Bad Business

*REBUTTAL Owner of company: False report

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I purchased a Groupon for Atlantic Oceans Inc, carpet cleaning in February 2013. I called the business owner, Jim and scheduled an appointment for a cleaning the very next week. He took my complete address and phone number and informed me of the technician who would be coming to my apartment. On the day of the anticipated arrival, the technician called and said the truck had been 'rear-ended' and they would need to reschedule. I understood and agreed to the next available option a few days later. Upon the SECOND scheduled appointment, the technician arrived to my home and said that their equipment would not be able to reach my second floor apartment and he would again need to reschedule. Albeit annoyed, I agreed because I wanted my carpet cleaned. So we rescheduled for later that week. The day and time of the THIRD ATTEMPTED APPOINTMENT came and went and no one called nor showed up to my home. At this point, I was ready to contact Groupon and request a refund, because my husband and I had gone completely out of the way three times to get our carpets cleaned by this company with no success. However, in the interest of giving the owner a fair chance to ameliorate the situation, I gave him a call and began to explain the situation.

I called Jim directly to speak to him about the lack of professionalism I had experienced, and to my surprise, Jim made things escalate from BAD to WORSE. He suggested that it was my fault that they were unable to complete the service, because I didn't inform him I lived on the second floor. Sir, excuse me for not knowing the LIMITATIONS of YOUR COMPANY. He continued to use a VERY AGGRESSIVE tone and when I responded, before I could get out a complete sentence he yelled (yes, YELLED), "Do you want to go in circles, or do you want to schedule an appointment?". I am utterly appalled by this situation. As a consumer and a woman, I have NEVER been yelled at by a business owner/employee in my life - ever. Apparently the Groupon discount also included a professionalism discount for which I was completely unaware. BUYER BEWARE: DO NOT PURCHASE A SERVICE WITH THIS COMPANY. In my opinion, beyond the lack of professionalism, the business owner is extremely rude.

This report was posted on Ripoff Report on 03/12/2013 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlantic-Oceans-Inc/internet/Atlantic-Oceans-Atlantic-Oceans-Carpet-Cleaning-Buyer-Beware-Internet-1027573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Bad Business

AUTHOR: Anonymous - ()

I saw this company for the umpteenth time on Groupon and was reminded of the horrendous service I experienced one year ago. It prompted me to follow up and see Jim's rebuttle for the first time. I wrote the following in response: 

The manner in which the owner, Jim, speaks to his customers, particularly women, particularly of minority descent, is disgusting. My skin crawls whenever I see this business on Groupon, and whenever I read another report of his foul choice of language. It is truly despicable.

My advice: 1. Do your research. 2. Read his responses to the multiple complaints - never apologetic, never taking ownership. He often references his A plus BBB rating, which takes little effort to achieve. "Resolved" issues with the BBB are only such because the customer received a refund, but money back doesn't equal respect back. 3. Choose otherwise.

It is almost amusing that under my original complaint last year, Jim refers to a completely different female customer with whom he had an issue later in the week. Too bad that A plus rating didn't come with an anger management, cultural competency or customer relations course. This company is run by an owner who is chauvinistic - there's no other way to put it.

For those of you who are interested because of the 'great discount on groupon', understand that you really do get what you pay for. It is my assumption that Atlantic Oceans is often on Groupon because they cannot keep regular customers. Surprise? Not really.

Best of luck! Be blessed.

 

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#2 REBUTTAL Owner of company

False report

AUTHOR: Virginia Beach - (United States of America)

This is a simple case of a customer trying to get something for free and being irate about not getting it. We waited for Mrs Higgins was over 45 mins late for her appointment we waited for her even though it made us late for the rest of our jobs. We went in when she arrived went over what was to be cleaned andbasked if she wanted her stairs cleaned she said yes I explained the cost and she got very angry. It says on the groupon when purchased stairs not included. She got very angry and infact was the one doing the yelling I tryed to calm het down so we could get cleaning because she made us very late for our other jobs. She would not calm down and told us to leave. I said fine packed up and explained she would loose her EXPIRED groupon. She got more irate and began to curse. At this point we left. I then called groupon to inform them of what had happen and to go ahead and just refund her groupon anyway. We have a 90% groupon approval rating and a A- rating with the BBB.I find it amazing companies like this one will allow people to post what ever the want with no proff what so ever. And then want me as a business owner to pay so people cant do so!
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