• Report: #635353

Complaint Review: Atlas Merchant Services

  • Submitted: Sat, August 28, 2010
  • Updated: Wed, June 19, 2013

  • Reported By: Anonymous — United States of America
Atlas Merchant Services
4233 Pleasant Hill . 2nd Flr Duluth, Georgia United States of America

Atlas Merchant Services Atlas Merchant Services RIPS OFF MERCHANTS AND SALES AGENTS!!! Duluth, Georgia

*General Comment: follow up

*Consumer Suggestion: Here is what I suggest then

*General Comment: Who is this 'GMT'?

*Consumer Comment: The calls I have received about this company just today

*General Comment: Impossible

*Author of original report: to clarify>>>>>>>

*Consumer Suggestion: very possible but sad..............................

*UPDATE Employee: Totally untruthful story of lies

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Atlas Merchant Services is a sad excuse for a credit card processor. They have 3 or 4 employees and prey on merchants by promising them free terminals and money to refer accounts. All of the proceeds from the company are used to support the ceo- victor gerbers drug habits and paid-for-sex in foreign countries. Dedicated sales reps are promised the world from benefits to salaries and once the rep starts to produce victor gerber takes away their residuals leaving the last 4 or 5 months of work and income accumulating $3-10,000+ a month in the pockets of gerber. He then threatens them with lawsuits if they take the merchants THAT THESE REPS COLD CALLED OR ARE FRIENDS WITH!!!!?! The sales manager, Dan doesn't know how to price merchant accounts and rips offs merchants with annual fees that were promised not to be charged. Victor Gerber borrowed over 100 thousand $$$ from priority merchant services in atlanta, the company HE works for, and borrows this money against the residuals of these sales agents hard work that he drops after they make money for him and uses this money (100k) to go to foreign companies to have sex with young boys and girls. [continued below]....
..... He is known to snort cocaine of one of his old employees backside at a company party 2 years ago on christmas. He cloaks himself in the name of charity but really uses these "programs" to launder money and feed his sex and drug addiction. He is known to owe over a million dollars to people that have worked for him and borrowed from residuals and stolen from family and friends. He is going through his 2nd or 3rd divorce and is continuing to screw employees, direct family, friends and MERCHANTS out of money! He holds funds form merchant accounts he doesn't even know telling the merchant "due to fraud on the account we will hold a reserve" and pockets the money and then sells the account so he isn't held liable. This mad-men and company needs to be stopped and he needs to pay commissions to agents on THEIR OWN DEALS!! Merchants need to stop being lied to and locked into 3 year contracts when they are told it is month to month!! AGENTS- STAY AWAY FROM THIS COMPANY. MERCHANTS- FILE COMPLAINTS WITH THE BBB (if they're even associated)

This report was posted on Ripoff Report on 08/28/2010 11:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlas-Merchant-Services/Duluth-Georgia-30096/Atlas-Merchant-Services-Atlas-Merchant-Services-RIPS-OFF-MERCHANTS-AND-SALES-AGENTS-Dul-635353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

follow up

AUTHOR: anonymous2 - (United States of America)

Many times when people are involved in unethical immoral behaviour donating to charities allows them to have a feeling of absolution. Trips to foreign countries are documented. Anything on the web is there permanently. It is only a matter of time before bizarre behavior people are aware of becomes written on the web and not just talked about.

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#2 Consumer Suggestion

Here is what I suggest then

AUTHOR: GMT - (United States of America)

I cannot believe how insulting everyone is but believe what you want. 

To "Chani", no clients were "stolen" by us.  If a merchant is not treated fairly or simply not paid that is the fault of Atlas and no one else.  I do however agree with Chani that the "Truth will come out", and the best way to have the truth come out and all this drama stop is to file the proper complaints and request an investigation. 

So here is what a merchant should do if wanting to get their money back from a company in the merchant industry.

1st:  Contact the Acquiring Bank that the processing company uses.  In the case of Atlas it is US Bank Minneapolis -MN (according to Atlas' website).  You will want to contact US Bank's Merchant Services Divsion for Fraud. 

I am going to guess that the merchants that are owed money do not have their processing at US Bank but offshore.  Still, this will help in letting the Aquiring Bank know the dealings and integrity of the ISO, Independent Sales Office, they have chosen to do business with.  Have all your facts straight and written out.  Specifically the amounts owed to you, the terms of your contract, and the events that have played out leading to you filing your complaint.

2nd:  Contact Visa & MC.  They will more than likely tell you to contact the Acquiring Bank first.  Inform them you did and you are requesting that a report be filed with them as well. 

3rd:  File a report with your local authorities and the Attorney Generals office in GA & TN as that is where Atlas appears to have their locations.  In your report to the Attorney General have Atlas copied on the letter and their copy be sent to them Certified.  This will let the Attorney Generals offices know you are doing your best in notifying Atlas of the complaints you have agains them and that you are serious in resolving. 

If you have any email correspondence to back your claims let the companies and the agencies you are talking to now this and request to send them the copies of the correspondence for review.

Can this get your money back?  Yes it can but honestly not always.  I have helped many merchants receive their money back this way but in some cases the matter is out of the hands of Visa, MC, and the Aquiring Bank and becomes a legal matter.  It does however inform Visa, MC, and the Acquiring Banks of suspicious companies to work with and let the government know of companies that may be doing something that is not in a consumers best interest.

Lastly for what it is worth I have contacted the rep I work with in Visa and left a message out this report and requested he take a look at it.  He works for Visa US not International so I do not know if he can do anything personally but could pass it on to the right department if he feels the issue has any merit to it.

Once again I do hope this matter is resolved for both parties.


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#3 General Comment

Who is this 'GMT'?

AUTHOR: Chani - (United States of America)

This last post sounds almost as rediculous as the first. If Victor Gerber were really in contact with someone while 'the feds' were in his office why would Victor Gerber say the feds are in my office?

As to the question why someone would make such charges-What would they have to gain? If they want to discredit Victor Gerber and his company this is one way to do it. That is what he has to gain. And saying he just 'vented' also makes no sense. Venting an issue is different than libeling someone about his company, sex with minors, using drugs, etc. Also if the person is justified in what he said why would he not leave his name? Answer: because he knows his charges are not true and he does not want to be guilty of libel and answer to a suit where he will be pay damages. This person's identity will be revealed very soon and to his dismay he will be held responsible for his reckless actions.

This last poster also refuses to reveal his identity although eventually his name will come to lighti. But what about his final paragraph: to watch out because the last guy ended up with 2 broken legs? This actually sounds like a (not so) veiled threat to me.

And finally the last poster says he had calls from 2 people wanting to switch from Atlas Merchant Services to his company. First this tells me the last poster is probably here in Atlanta. And also has a credit card processing company. And that he is trying to and ready and able to steal clients from Atlas Merchant Services. Another thing that the original poster could have to gain by libeling the reputation of a competitor. Actually it sounds to me like the 2 posters are the same person.

It will all come out in the end...

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#4 Consumer Comment

The calls I have received about this company just today

AUTHOR: GMT - (United States of America)

I do not know this company or Victor Gerber but I can tell you that I received two sales calls just today about this company today both saying the same thing; that Victor Garber had been dealing with both of them personally and had told both of these companies that "The Feds were in his office right now so he could not wire any money."

As I said I do not know Atlas or Victor Gerber but I have to ask.....if the "Feds" were really there....why would they let you email???

It sounds like this guy got in over his head.  I agree with the other person that stated that this scenario it all too familiar and sad becuase our industry is not regulated.  As for the other comments accusing the person posting a liar and not stating any facts...well honestly it sounds like the person was just so pissed off and just simply vented.  Use your brain, what would a person have to gain for posting this simply to post?  Absolutely nothing.

If it is true that Victor is not paying, and I have recieved two calls today about merchants wanting to switch becuase he is not, and he lives in the US he should be very careful.  He could easily be reported to the IRS for an investigation of his "income" and if Victor has been in the business long enough he should remember the gentleman out of Florida that stole money from clients.  He ended up in the hospital with two broken legs; he told the hospital and authorities that he could not remember what happened.

Bottom line:

Be Careful

Be Smart

Be Honest

Good luck to all parties involved and I hope the matter is able to be resolved.

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#5 General Comment


AUTHOR: Chani - (United States of America)

According to the complaint report Victor Gerber would have to be one of the most evil people on the planet. By making so many baseless accusations the author of the report demonstrates how one lie leads to another, and another, and another...........  I have known Victor Gerber for some time now and see him as one of the most generous people I know. He gives more to charity in one year than most people give in a lifetime. He is kind-hearted. Loves animals. Is a great man to work for. Is a great guy to enjoy a family outing with. A great New York Ranger fan, Victor is also a hockey referee-again a referee devotes his time and energy so that others can play a game-which Vic generously does with a passion. I wish there were more people like Victor Gerber!

I am amazed that this complaint about Victor goes on and on and on without any hint of facts to back up anything of which he accuses Victor. If this accuser really knew Victor so well to make all of these preposterous accusations, how come he doesn't even know if Victor is going through his 2nd or 3rd divorce?                                

I am also appalled that a person could write all these complaints anonymously. If he had proof of his accusations he would not be afraid of backing up his accusations with his name. This simply confirms that he has no basis for any of his ridiculous statements. He should retract his complaint immediately so as to not affect deleteriously Atlas employees and their families' livelihoods. His outrageous charges could hurt the company. And the author would be responsible for the pain as well as any and all financial damages incurred.

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#6 Author of original report

to clarify>>>>>>>

AUTHOR: Anonymous - (United States of America)

I would like to clarify one thing. It does not matter to me or anyone what a CEO does on their own accord on vacation and how they spend their money. However, if this money doesn't belong to them and instead belongs to sales agents, referral partners and whomever else, than it becomes a problem. Many ex-employees plus possibly merchants who refer have had their hard earned income taken away from them because of this. I don't know or care if that's due to an addiction, regardless it doesn't take away from the dishonesty that has been portrayed. That is the reason why this has been exposed.
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#7 Consumer Suggestion

very possible but sad..............................

AUTHOR: Alex Shapiro - (United States of America)

Although i have not worked directly with atlas and therefore can not verify if all what was said is true; i would like to say this~~~~~~~~~ the credit card processing/ach industry is unfortunately one that is unregulated, therefore allowing ceo's, presidents etc to take advantage and STEAL, yes steal merchant accounts from employees as this is the way the iso agreements are usually worded. i have been and heard of one too many times of cc processing companies taking advantage on their merchants and representatives. this needs to be stopped one way or another. its not fair to take hard earned money away from agents and merchants alike no matter what. that is theft and that is wrong. sadly atlas merchant services is not the only company with "CORRUPT CEO'S" i hope a stop is put to this wrongdoing once and for all! thank you. alexander
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#8 UPDATE Employee

Totally untruthful story of lies

AUTHOR: Aubrey - (United States of America)

You publish a damming report on a company without bothering to get any proof.   You accept the word of "an anonymoyus author"  I am part of Atlas's sales force and I have had nothing but total honesty, transparency and respect of the highest order from Victor Gerber, Dan and all the other staff at this company.  

We have clients of the most moral and highest standards who attest daily to the great job we do - not only by servicing them with the best rates in the USA but the finest Customer service in the industry. 

The false report you so quickly published which is derogatory to Atlas as well as it's fine employees is unwarranted and a bunch of lies by some "Loser" who could not make it in the company.  

Publish the name of the author of the libellous report you published and I will expose him or her, whoever, to the world

As a "Report" company you should carefully check out such claims which do untold damage to our fine reputation - I can prove that.   How could you print such rubbish without anything to back it up?????    

Awaiting you reply and the name of the "Anonymous Loser" whos total lies you so quickly reported

A. Roy Naturman


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