- Report: #1056064
Report - Rebuttal - Arbitrate
Complaint Review: Atlas Services
Atlas Services101 Commerce Rd. Boynton Beach, Florida USA
Atlas Services Pure greed-poor customer service-refuses negotiation Boynton Beach Florida
*REBUTTAL Owner of company: SERVICE CONTRACT TERMS
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I renewed my appliance contract in February 2013 with Atlas Services. My contract included replacement parts and/or appliance. My garbage disposal all of a sudden stopped working. I called to request a service technician to come to check it out. I was lucky enough to get one the same day.
The tech arrived and "fixed" the disposal. Unfortunately, the disposal now made a loud noise which was not there when it was working. I showed my tech my contract with included replacement up to $75.00 replacement. He went to his truck and returned with a box and replaced my disposal. It was beautifully silent.
Two days later I receive a bill in the amount of $84.00 net. The invoice indicated the replacement unit was a disposal 1/3 hp and this replaced my disposal 1/2 hp. Atlas charged me $150.00 gross for my replacement.
I went on Amazon and found out that a 1/2 hp new disposal can be bought at a cost of $50.00 to $80.00 and a 1/2 hp went for $100.00 and a 3/4 hp went for $140.00.
I called Atlas (twice) as soon as I received the invoice and said I had a problem with the invoice I had received. They would have Christine call me back. I never received a call back so I went on their web site and wrote my problem to them under contact us.
Again no answer/call back. Got in touch with the Better Business Bureau who apparently contacted them and guess what... Christine finally called me back. Unfortunately i was not home at the time so I called her back.
The bottom line is: there is no proof that the replacement was a new unit since I never received the vendor's warranty postcard (I was told there are none in regard to disposals) and she also said that there were errors on the invoice as my original disposal was 1/3 hp even though her invoice has 1/2 hp.
I did offer to pay $42.00 as a result of the errors and to just get rid of this incident but Ms. Kimberly said there was no negotiation and then hung up on me.
This report was posted on Ripoff Report on 06/03/2013 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlas-Services/Boynton-Beach-Florida-33426/Atlas-Services-Pure-greed-poor-customer-service-refuses-negotiation-Boynton-Beach-Florid-1056064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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