• Report: #1056064

Complaint Review: Atlas Services

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, June 03, 2013
  • Updated: Mon, June 03, 2013

  • Reported By: Linda — Delray Beach Florida
Atlas Services
101 Commerce Rd. Boynton Beach, Florida USA

Atlas Services Pure greed-poor customer service-refuses negotiation Boynton Beach Florida

*REBUTTAL Owner of company: SERVICE CONTRACT TERMS

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I renewed my appliance contract in February 2013 with Atlas Services.  My contract included replacement parts and/or appliance.   My garbage disposal all of a sudden stopped working.  I called to request a service technician to come to check it out.  I was lucky enough to get one the same day.

The tech arrived and "fixed" the disposal.  Unfortunately, the disposal now made a loud noise which was not there when it was working.  I showed my tech my contract with included replacement up to $75.00 replacement.  He went to his truck and returned with a box and replaced my disposal.  It was beautifully silent.

Two days later I receive a bill in the amount of $84.00 net.  The invoice indicated the replacement unit was a disposal 1/3 hp and this replaced my disposal 1/2 hp.  Atlas charged me $150.00 gross for my replacement.

I went on Amazon and found out that a 1/2 hp new disposal can be bought at a cost of $50.00 to $80.00 and a 1/2 hp went for $100.00 and a 3/4 hp went for $140.00. 

I called Atlas (twice) as soon as I received the invoice and said I had a problem with the invoice I had received.  They would have Christine call me back.  I never received a call back so I went on their web site and wrote my problem to them under contact us. 

Again no answer/call back.  Got in touch with the Better Business Bureau who apparently contacted them and guess what...  Christine finally called me back.  Unfortunately i was not home at the time so I called her back.

The bottom line is:  there is no proof that the replacement was a new unit since I never received the vendor's warranty postcard (I was told there are none in regard to disposals) and she also said that there were errors on the invoice as my original disposal was 1/3 hp even though her invoice has 1/2 hp. 

I did offer to pay $42.00 as a result of the errors and to just get rid of this incident but Ms. Kimberly said there was no negotiation and then hung up on me.

 

 


This report was posted on Ripoff Report on 06/03/2013 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlas-Services/Boynton-Beach-Florida-33426/Atlas-Services-Pure-greed-poor-customer-service-refuses-negotiation-Boynton-Beach-Florid-1056064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Atlas Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

SERVICE CONTRACT TERMS

AUTHOR: Kimberly G - ()

 ATLAS SERVICES PERFORMED ACCORDING TO THE TERMS AND CONDITIONS OF THE SERVICE CONTRACT WHICH THE CUSTOMER AGREED TO. OUR PRICE FOR THE PART WITH INSTALLATION IS $150.00, THE SERVICE CONTRACT COVERED UP TO $75.00 OF THE PART. THE CUSTOMER WAS ADVISED UP FRONT PRIOR TO ANY WORK BEING COMPLETED. ATLAS SERVICE INSTALLED THE PART WITH THE CUSTOMERS PERMISSION AND IT IS WORKING GREAT.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory