- Report: #1091075
Report - Rebuttal - Arbitrate
Complaint Review: Atlas Van Lines, Inc.
Atlas Van Lines, Inc.P.O.BOX 509 Evansville, IN 47703-0509 Evansville, Indiana USA
Atlas Van Lines, Inc. Representative Bradley Beyer Veteran ripped off by movers! Evansville Indiana
*Author of original report: Veteran ripped off by movers!
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Words cannot describe how disappointed I am with this moving company and how I regret choosing them! NEVER ever have I been treated with such ignorance and criminal manners as by them! They have ripped us off my valuable possessions, and aren´t ready to compensate any of them as promised in their contract in case of damaged/lost items! Before selecting this company for our move from Texas to NJ, I´ve moved around all over the world, and never have I experienced such dishonesty! First of all - only few movers (Smart Move/atlasworldgroup) came to pack our stuff in Texas, and it took AGES for them to get it all packed then. Late in the ultimate hour many of the boxes were labeled erroneously (wrong numbers to wrong boxes, or no numbers at all), and then at the end when not all items could be squeezed into those two containers that they brought for our size apartment, rest had to be placed outside the existing containers, in their van, to be taken to their storage in San Antonio, and later to be placed by them into an additional third container. Because of my husbands sudden job start in NJ, the entire lot of our possessions was stored at the Smart Move´s storage in SA, until we would know where we could settle down in NJ (we were new to the area) and were the stuff could be moved to. We were sent a confirmation email from Smart Move confirming our earlier negotiation that our stuff would be transferred to us in NJ within 10 days after we inform them our new address. When we did, we were informed unexpectedly that we couldn´t get any of it until 3 weeks later than promised because they didn´t have any other drives this way! Excuse me? That left us for weeks in our new home without any of our stuff - no furniture, no clothes, no appliances, nothing. We tried to negotiate them to compensate at least a new gear of clothing to my husband to be able to start working before his clothes would arrive, but were denied immediately, them just saying it wasn´t their fault. Who´s fault was it then if not the company´s that sold us their services?? We were just forced move to on on our own without anyone giving any customer support to us what so ever!
When the stuff came at last, 5 fellows came and downloaded the lot, box after box, coming in and going out, one guy after another, and almost none of the boxes had matching numbers, or lacked numbers all together, resulting in most of the items on the list written by the movers in SA being incorrect, they simply didn´t match at all. A real mess! Many items were broken, too, and what´s worse - it turned out one ENTIRE BOX was missing, too!!! THAT I didn´t come to realize until I had unpacked all the boxes during the next days - my valuable gold plated cutlery, along with some rare family items from my grandparents weren´t anywhere to be found!!! I called the moving guy (that was head of the team)), Albont B.Collins or something but he said he dind´t know anything about it. Yet he admitted (when I was asking) to have taken (or one of those 5 guys) one of the two red carpets we had, sort of "accidentally". They even tried to take another nice blanket as well earlier, claiming it was their "moving blanket" (yeah, sure) but I made them to return it. Now afterwards thinking, it wouldn´t surprise me at all that the red carpet was used to cover up the stolen goods... I gave them ALL a handsome tip before they left (as we did to the movers in SA), and thanked them, as I just felt so incredibly relieved that we finally received our home from Texas, and our several weeks of painful waiting was over!
Frames of several paintings from Europe were chipped, one valuable mirror completely ripped off from it´s beautiful wooden antique frame which had missing several big chunks of wood (of which a representative from the claims department named Bradley Beyer had stomach to claim was the due to "climatic control damage" ?? Hello??! He certainly couldn´t get that from the repairman, who said the damage was clearly due to a hard managing of goods! Since WHEN can they start making own valuations of goods from their offices, when the repairman who SAW the item himself gave a completely different kind of statement???). Half of that custom made, special pattern colored design mirror is completely ripped off from the frame itself, and the repairman said he couldn´t fix it because it was completely ripped off and the chunks missing on the frame itself were so different from what he was used to repair, so he simply didn´t have the know how to patch it up. He said to me to keep the broken pieces as evidence, which I have, and his boss that I called to, said he didn´t deny ANY of the claims, that they ALL were admitted! So how can THIS man, Bradley Beyer, who sits in his office, decide it´s some thing called "climate control damage"???? Valuating the damages to ZERO???! The other damaged painting frames, from Europe - of which the repairman was able to repair some, but the rest - the other three, he couldn´t since they were so different from what he´s ever seen. I was offered by Mr Beyer a mere $75 for two (the third one he must´ve "forgotten", ops), which is a far outcry from what it really is going to cost me to repair them! The mirror can´t even be repaired until we can find a specialist to do it (which I actually kept asking the claims department if they could recommend us a place to take it to, along with the other 3 damaged painting frames, but no reply was ever given. The repairman recommended us to find an experienced restaurateur to do the job, and since we don´t don´t know anyone here, we gave the claims department free hands to recommend us a place, but nothing was ever done. Zero dollars is it worth in their eyes. If THIS is not considered as criminal procedure, then what is??
One of the two valuable identical writing desk pedestals was completely shattered in pieces, yet NOTHING was compensated at all for it, not a dime. The scratches and chipping on the other one was painted and repaired a little bit by the repairman, but the broken one could be done nothing about. Now the entire writing desk can´t be used, as it takes two "legs" to have the tabletop on, not only one. Cardboard boxes have been driving the purpose of table legs... Mr.Beyer says they were both "repaired" and therefore considered as "compensated"?! What is wrong with that man??! No moral what so ever does this man seem to have! The report has been sent all okay to him by the repairman and his boss, so I don´t know what Mr Beyer is trying with this? The man is clearly dishonest, rude and disrespectful. Never in my world travels have I experienced any moving company being so dishonest in their services! A TRUE disappointment to me, I have to say! Is this what America can offer? Dishonest, criminal workers? From the top level to the little guys?? Never did any of them keep in contact with me, not a single time did ANY of them call me, it was always ME keeping the contact. Asking. Asking more. And when it came to my stolen box, I suggested several times, to several people, that they´d check out if there existed any kind of "surveillance tape" of the moving truck area, or somewhere, to check out if my stolen items were found in someones possession at some point (though doubted they would been seen there, criminals like that are smart), but still - it should´ve been checked out in my opinion! Stuff DON´T disappear without someone taking them! Period. I don´t have any idea if any of my suggestions were ever carried out, but I sure tried, as I would´ve preferred to get my belongings back, instead of money, which we're now not offered any either!! NOT A DIME!!! I have told them I have pictures verifying that I INDEED OWNED the things that we're claiming the compensation for (already in the beginning when sending in the claim!), yet Mr. Beyer offers ZERO dollars saying I can´t prove I´ve owned them ("no info by claimant to substantiate")?! He hasn´t even SEEN my pictures yet, and yet he has decided that no proof exists!? This is incredible!!
Since WHEN is the customer considered a liar immediately??? Without even given her a chance to prove herself right?!! Is that considered a fair procedure in this country??? I come from Finland, and I was educated to believe everyone is INNOCENT until proven guilty, not the other way around! This is outrageous and I sure ain´t going to leave this here!!! After 10 polite phone calls, I finally managed to talk to Mr Bradley Beyer a week ago, and once again asked politely if that surveillance tape could be checked out, and the rest settled (items worth several thousands of dollars!!), and he said he would check out and get back to me the soonest. When after one week still no "soonest" phone call came, I called back this week on Monday and asked to talk to Mr. Beyer - not possible, I was told. (He often seems to be unavailable, only once have I managed to talk to him in all these months, yet he´s been the one supposedly "dealing" with our case...). I left a message to Mr.Beyer through his secretary (still politely, but firmly this time) that our ultimate desire was really finally to resolve all after having been waiting patiently for so many months already, and DING...
...today, Friday the 10/10/2013 (after nearly 5,5 months when they initially picked our stuff in SA, and close to 3 months after we received them to NJ), we received an email from Mr. Beyer´s with his "handsome settlement", the "awesome" $150 ! One hundred and fifty dollars, ladies and gentlemen...
Mr. Beyer obviously wanted to make clear that no one steps on his toes and says to him what to do (even though he himself hasn´t had any decency to give ANY customer support what so ever to us). He is "the boss", and he decides who gets paid, what they get paid, and IF they get paid... no matter what proof is offered.
Needless to say, we´re starting to search for a lawyer to take care of this now. I still believe in the justice system of this country - may they settle then what is due to us. The Judge him-or herself. The sad thing is that people like Mr. Beyer obviously couldn´t care less, since it´s their company that pays the bill at the end (while he might get a bonus for every claim that he screws). All they want is to get their pay in a timely manner (like they did with us), and then leave the customers to deal with the s**t themselves. But treating honest and hardworking veteran and his wife this way, is below any civilized standard, not to mention the trust it takes away from us to the rest of the honest companies...sad...it´s truly sad.
This report was posted on Ripoff Report on 10/10/2013 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlas-Van-Lines-Inc/Evansville-Indiana-47703-0509/Atlas-Van-Lines-Inc-Representative-Bradley-Beyer-Veteran-ripped-off-by-movers-Evansv-1091075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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