- Report: #820979
Report - Rebuttal - Arbitrate
Complaint Review: Atlas Van Lines
Atlas Van Lines195 Oval Drive Islandia, New York United States of America
Atlas Van Lines Certified Transportation Group Direct lie from salesman concerning final fees. Islandia, New York
*Consumer Comment: File a complaint at http://www.protectyourmove.gov
The salesman there had quite a rap. "I have been estimating for over 30 years and there is no way your weight will go over my estimate, unless you add unaccounted for items." This sounded just like what I was looking for. "I'm telling you, you will either break even or possibly get a refund when the final weight is counted." was the salesman's words to me exactly.
I should have NEVER BELIEVED HIM! Of course, the weight was almost 20% higher than his estimate and I was charged the full 110% with an additional charge pending that he added after I told him I was disputing the charge!!! No additional items were ever added to the move.
I have contacted the president of the company and got a call from someone in his office offering to reduce the bill by the additional charge amount added after I disputed. I explained that they are not entitled to this charge to begin with, so they are, in effect, offering me nothing!
I even offered to split the difference between the contracted rate and the rate initially charged before disputing, just so I could put this behind me. They flat out turned me down. I explained that I am a disabled man, out of work, with plenty of time to contact any and all consumer help advocates. Again, they simply didn't care and will not offer any settlement. I now leave it up to my credit card company to dispute. I would hate to see anyone go through the totally annoying process I am in right now, so my advice is to stay away from this company.
Bottom line: DO NOT ACCEPT ANY SALESMAN'S WORD THAT YOUR WEIGHT WILL BE WHAT HE ESTIMATED!! EXPECT TO PAY THE FULL 115%.
This report was posted on Ripoff Report on 01/10/2012 11:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atlas-Van-Lines/Islandia-New-York-11749/Atlas-Van-Lines-Certified-Transportation-Group-Direct-lie-from-salesman-concerning-final-f-820979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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