The salesman for this moving company presented a standard moving contract. All legitimate interstate movers offer contracts in which they may charge up to 115% of the estimated price, to be determined by the final move weight. Not wanting to be subject to fees on the back end, I specifically requested the salesman to provide a price that would be final.
The salesman there had quite a rap. "I have been estimating for over 30 years and there is no way your weight will go over my estimate, unless you add unaccounted for items." This sounded just like what I was looking for. "I'm telling you, you will either break even or possibly get a refund when the final weight is counted." was the salesman's words to me exactly.
I should have NEVER BELIEVED HIM! Of course, the weight was almost 20% higher than his estimate and I was charged the full 110% with an additional charge pending that he added after I told him I was disputing the charge!!! No additional items were ever added to the move.
I have contacted the president of the company and got a call from someone in his office offering to reduce the bill by the additional charge amount added after I disputed. I explained that they are not entitled to this charge to begin with, so they are, in effect, offering me nothing!
I even offered to split the difference between the contracted rate and the rate initially charged before disputing, just so I could put this behind me. They flat out turned me down. I explained that I am a disabled man, out of work, with plenty of time to contact any and all consumer help advocates. Again, they simply didn't care and will not offer any settlement. I now leave it up to my credit card company to dispute. I would hate to see anyone go through the totally annoying process I am in right now, so my advice is to stay away from this company.
Bottom line: DO NOT ACCEPT ANY SALESMAN'S WORD THAT YOUR WEIGHT WILL BE WHAT HE ESTIMATED!! EXPECT TO PAY THE FULL 115%.