• Report: #174900

Complaint Review: Atmosklear Aka Twin Star Industries

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  • Submitted: Sun, February 05, 2006
  • Updated: Thu, December 29, 2011

  • Reported By:USA Other
Atmosklear Aka Twin Star Industries
atmosklear.net Internet U.S.A.

Atmosklear Aka Twin Star Industries Poor Customer Service Internet

*REBUTTAL Owner of company: Sorry-Understaffed

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Atmosklear makes non-toxic cleaning and deodorizing products. They brag of their customer service. I emailed them three times over a month's time with some questions about their products. The questions were reasonable. They never responded. I emailed them again telling them I was going to file complaints with consumer agencies if they did not respond. They still could not be bothered to respond to me. This is irresponsible and constitutes bad customer service.

Anne
USA
U.S.A.

This report was posted on Ripoff Report on 02/05/2006 09:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Atmosklear-Aka-Twin-Star-Industries/internet/Atmosklear-Aka-Twin-Star-Industries-Poor-Customer-Service-Internet-174900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Sorry-Understaffed

AUTHOR: Scott - (United States of America)

AtmosKlear product is second to none in the "odor eliminator" segment/market and still is today.  The first and best odor eliminator product back in 1998 when it was developed and still the best product heading into 2012.  Customer service, outstanding!  I am sorry Ann that we did not reply to your email questions back in 2006 and that was wrong of us.  We where a two person operation then and wearing many hats.  No excuss but that was the issue in 2004-2007.  Had you called our 800 number instead of emailing, then you would have witnessed the "customer service".     
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