- Report: #1157884
Report - Rebuttal - Arbitrate
Complaint Review: Atrill VPN
Atrill VPN False advertising Victoria, Seychelles Internet
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On its website, Astrill specifies that all their VPN plans include: "Simultaneous connections: 2 devices (desktop/laptop and mobile included for free)".
After having signed up, I tried unsuccesfully to connect 2 devices simultaneously using the PPTP protocol. Astrill's Help Desk informed me that it is only possible to do so if using their Open VPN / Stealth VPN special software.
Billing services further informed me that to connect 2 devices using PPTP, one must sign up for an add-on at $5/mth. Feeling I had been ripped off, I asked for a full refund. My request was flatly denied.
Their website (astrill.com/pricing.php) makes no mention of any such limitations on the type of protocol for simultaneous connections. It therefore constitutes false advertising. It is a rip off.
Stay away from this company
This report was posted on Ripoff Report on 06/27/2014 05:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Atrill-VPN/internet/Atrill-VPN-False-advertising-Victoria-Seychelles-Internet-1157884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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