Report: #738758

Complaint Review: Atrium

Submitted: Thu, June 09, 2011
Updated: Wed, January 25, 2012

Reported By: Sabrina — Sonoma California U.S.A.

Atrium

3890 W. Northwest Highway, Ste. 500, Dallas, TX 7 Internet United States of America

Phone:
Web: www.atrium.com
Category: Building Products

Atrium Atrium Windows, Atrium.com does not stand behind product. No customer service. Internet

*General Comment: atrium windows

*UPDATE Employee: Atrium Companies, Inc.

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Elderly Aunt and Uncle installed Atrium windows in their new house. One has a broken seal and is under warrantly. They have contacted the company as required and received a reply promising assistance - May 15. It is now June 9th and no one has tried to help them. They have sent follow up emails and faxes. They are being ignored. Internet search shows many complaints. No customer service - poor treatment of clients. They do not back up their products. I would love to be proved wrong!

This report was posted on Ripoff Report on 06/09/2011 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Atrium/internet/Atrium-Atrium-Windows-Atriumcom-does-not-stand-behind-product-No-customer-service-Int-738758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

atrium windows

AUTHOR: curt - (United States of America)

SUBMITTED: Wednesday, January 25, 2012

The atrium employee is not truthful about honoring warranties. We have made almost 20 calls to atrium and have had absolutely no response to fix our windows or honor their warranty. Absolutely disgusting.

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#2 UPDATE Employee

Atrium Companies, Inc.

AUTHOR: Atrium_Windows - (United States of America)

SUBMITTED: Tuesday, July 12, 2011

We have been in contact with the customers and completed the service work to their satisfaction and hear they are happy with the results. Atrium stands behind all of the products we manufacture. Products produced by Atrium will be free of defects in parts and workmanship under normal use and service as stated in our warranty. Customers are what keep us in business and we are striving to create better support for you. We appreciate your feedback, as it will be used to help create a clearer understanding of our products and services, and how they can be improved.