• Report: #225047

Complaint Review: At&t Sbc

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  • Submitted: Tue, December 12, 2006
  • Updated: Wed, August 29, 2007

  • Reported By:big rapids Michigan
At&t Sbc
att.com Aurora, Illinois U.S.A.

At&t, sbc Dsl Rebate rip-off! Aurora Illinois

*Consumer Comment: Investigating SBC/AT&T Rebate Issue

*Author of original report: more lies

*Author of original report: more lies

*Author of original report: more lies

*Author of original report: re: hey rick

*Consumer Suggestion: Hey Rick.....

*Author of original report: finally resolved....they said.

*Author of original report: finally resolved....they said.

*Author of original report: finally resolved....they said.

*Author of original report: finally resolved....they said.

*UPDATE Employee: AT&T employee responds

*Author of original report: update. called att this morning.

*Author of original report: update. called att this morning.

*Author of original report: update. called att this morning.

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i ordered their dsl in august 2006 and was told i would receive my $49.99 (that i payed for the modem) back in 4-6 weeks. i have called them several times. once they hung up on me, another time they said they had no record of me, the next time they said it was being processed, then they said i would receive it in mid december.

well, i called them today and now they say it will be another 4-6 weeks, at least! the woman said that nobody had done anything with it and she said there are no "notes" on my file. then she gave me a case i.d. number, and when i had her repeat it over and it was different. i think she was just making it up.

so i found this website, registered, and now filing this complaint. another person on here said to call att billing and file a "pending claim" which is what i am going to do tomorrow.

also, i filed a complaint with the michigan attorney generals office.

when they were just sbc i never had any problems with them. then they merged with att and they are liars and crooks in my opinion. this complaint does not even address the problems i have had with them concerning my bill, such as being charged for dial up which i dont even have.

Rick
big rapids, Michigan
U.S.A.

This report was posted on Ripoff Report on 12/12/2006 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Att-Sbc/Aurora-Illinois/Att-sbc-Dsl-Rebate-rip-off-Aurora-Illinois-225047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 14Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Investigating SBC/AT&T Rebate Issue

AUTHOR: Consumeratty - (U.S.A.)

Thank you to the original poster Rick and others who have commented on this issue. I am a consumer lawyer from Michigan who has experienced the same run-around and difficulty getting my rebate....since 2005! I'd be interested in reading more about this from the original poster and others who feel they've been victimized by this scam.
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#2 Author of original report

more lies

AUTHOR: Rick - (U.S.A.)

well i got my bill today and noticed i was being charged more for dsl. i called and some jerk by the name of alex gave me the usual non sense that made no sense at all. i was pissed. so i called again a few minutes later and talked to a woman named paula and she explained things perfectly and i found that i had no problem at all, its just the confusing way the bill is layed out, which in my opinion is done on purpose to rip people off by confusing the hell out you. i dont know where they get most of there employees. at least i got a good one when i called back. i may cancel my dsl and phone service in the near future. maybe there is a cell phone in my future and i can always use the computer at the library.
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#3 Author of original report

more lies

AUTHOR: Rick - (U.S.A.)

well i got my bill today and noticed i was being charged more for dsl. i called and some jerk by the name of alex gave me the usual non sense that made no sense at all. i was pissed. so i called again a few minutes later and talked to a woman named paula and she explained things perfectly and i found that i had no problem at all, its just the confusing way the bill is layed out, which in my opinion is done on purpose to rip people off by confusing the hell out you. i dont know where they get most of there employees. at least i got a good one when i called back. i may cancel my dsl and phone service in the near future. maybe there is a cell phone in my future and i can always use the computer at the library.
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#4 Author of original report

more lies

AUTHOR: Rick - (U.S.A.)

well i got my bill today and noticed i was being charged more for dsl. i called and some jerk by the name of alex gave me the usual non sense that made no sense at all. i was pissed. so i called again a few minutes later and talked to a woman named paula and she explained things perfectly and i found that i had no problem at all, its just the confusing way the bill is layed out, which in my opinion is done on purpose to rip people off by confusing the hell out you. i dont know where they get most of there employees. at least i got a good one when i called back. i may cancel my dsl and phone service in the near future. maybe there is a cell phone in my future and i can always use the computer at the library.
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#5 Author of original report

re: hey rick

AUTHOR: Rick - (U.S.A.)

i know SBC purchased at&t, and all that, but i dont care what anybody says, myself and a lot of people i know say the same thing..."they are now liars and cheats".

as far as my rebate taking 10-12 weeks, try mine taking about 24 weeks, if i would have let them get away with it. that is if i ever would have seen it.

not registering my dsl properly? bullXXXX. i did that. i made no mistakes about it.

i did get my rebate back in the form of a credit on my bill. so i got my bill the other day and it was $0.

the only way i got action was to complain to the state attorney generals office.

they need to get a handle on their rebate system as in their own words "they have it contracted out". thats a poor excuse.
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#6 Consumer Suggestion

Hey Rick.....

AUTHOR: P - (U.S.A.)

Just an fyi, SBC purchased at&t so the services, people and company ARE the same, just changed the name is all.

Any rebate normally takes 10-12 weeks for processing.

Being charged for "dial" services stems from not registering your DSL properly with the "dial" e-mail address upon setting up the DSL. I personally realized the same mistake.

Sorry for the trouble you had.
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#7 Author of original report

finally resolved....they said.

AUTHOR: Rick - (U.S.A.)

well i did get a two calls from a woman, although i dont recall what department she was in. sounded like a department that handles the "cases that are reported to the fcc". i will say that after i reported them to the michigan attornety generals office they couldnt have jumped faster. anyways she said that she credited my next bill for $49.99. at least that is what she said will happen. my confidence is still ZERO.

i read the rebuttal above, and i dont give a shit what anybody says, when they repeatedly lie to you and try to rip you off...report their ass's to your state attorney generals office or the fcc. you cannot trust the prople at att. i wont...not after this experience.

when it was sbc they were great, not anymore.

fight back. thats all i can say.

i will update this again later.
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#8 Author of original report

finally resolved....they said.

AUTHOR: Rick - (U.S.A.)

well i did get a two calls from a woman, although i dont recall what department she was in. sounded like a department that handles the "cases that are reported to the fcc". i will say that after i reported them to the michigan attornety generals office they couldnt have jumped faster. anyways she said that she credited my next bill for $49.99. at least that is what she said will happen. my confidence is still ZERO.

i read the rebuttal above, and i dont give a shit what anybody says, when they repeatedly lie to you and try to rip you off...report their ass's to your state attorney generals office or the fcc. you cannot trust the prople at att. i wont...not after this experience.

when it was sbc they were great, not anymore.

fight back. thats all i can say.

i will update this again later.
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#9 Author of original report

finally resolved....they said.

AUTHOR: Rick - (U.S.A.)

well i did get a two calls from a woman, although i dont recall what department she was in. sounded like a department that handles the "cases that are reported to the fcc". i will say that after i reported them to the michigan attornety generals office they couldnt have jumped faster. anyways she said that she credited my next bill for $49.99. at least that is what she said will happen. my confidence is still ZERO.

i read the rebuttal above, and i dont give a shit what anybody says, when they repeatedly lie to you and try to rip you off...report their ass's to your state attorney generals office or the fcc. you cannot trust the prople at att. i wont...not after this experience.

when it was sbc they were great, not anymore.

fight back. thats all i can say.

i will update this again later.
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#10 Author of original report

finally resolved....they said.

AUTHOR: Rick - (U.S.A.)

well i did get a two calls from a woman, although i dont recall what department she was in. sounded like a department that handles the "cases that are reported to the fcc". i will say that after i reported them to the michigan attornety generals office they couldnt have jumped faster. anyways she said that she credited my next bill for $49.99. at least that is what she said will happen. my confidence is still ZERO.

i read the rebuttal above, and i dont give a shit what anybody says, when they repeatedly lie to you and try to rip you off...report their ass's to your state attorney generals office or the fcc. you cannot trust the prople at att. i wont...not after this experience.

when it was sbc they were great, not anymore.

fight back. thats all i can say.

i will update this again later.
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#11 UPDATE Employee

AT&T employee responds

AUTHOR: Steve - (U.S.A.)

AT&T is a HUGE corporation. That has goods and bads. The bigger a company, the easier it is to fall through the cracks. That's not an excuse, just an observation.

I will tell you a "Buzz word" that works very well at AT&T. Ask to have your issue "escalated" another good phrase is "Public Utilities Commission". If the commission gets involved, a whole different department of the company jumps on it.

good luck,

S
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#12 Author of original report

update. called att this morning.

AUTHOR: Rick - (U.S.A.)

well i took the advice of the other person on this site and called the billing department. i explained the problem to her and told her that i called the mich attorney generals office and filed a complaint and that i was recording our conversation. i told her i wanted my $49.99 back NOW. she didnt say much of anything, she just said that she was crediting my next bill for the full amount. that was it. so now i will wait and see it that happens.

i will update this later.

thanks for the advice that i got on this site, it worked so far.
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#13 Author of original report

update. called att this morning.

AUTHOR: Rick - (U.S.A.)

well i took the advice of the other person on this site and called the billing department. i explained the problem to her and told her that i called the mich attorney generals office and filed a complaint and that i was recording our conversation. i told her i wanted my $49.99 back NOW. she didnt say much of anything, she just said that she was crediting my next bill for the full amount. that was it. so now i will wait and see it that happens.

i will update this later.

thanks for the advice that i got on this site, it worked so far.
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#14 Author of original report

update. called att this morning.

AUTHOR: Rick - (U.S.A.)

well i took the advice of the other person on this site and called the billing department. i explained the problem to her and told her that i called the mich attorney generals office and filed a complaint and that i was recording our conversation. i told her i wanted my $49.99 back NOW. she didnt say much of anything, she just said that she was crediting my next bill for the full amount. that was it. so now i will wait and see it that happens.

i will update this later.

thanks for the advice that i got on this site, it worked so far.
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