- Report: #1028106
Report - Rebuttal - Arbitrate
Complaint Review: Attracta
Attracta860 Napa Valley Corporate Way, Suite R Internet United States of America
Attracta Attracta SEO Service will not respond to communication, makes unauthorized changes to your website and refuses refunds even within the first 21 days. Napa, Internet
*Author of original report: Dispute has been settled, money refunded.
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After she had a talked to her supervisor she then came back and told me that I would receive a call by Friday and they would let me know what they were going to do. I told her once more to stop what they called traffic service to my website. Tuesday morning they are still spamming my website. I sent them another email. Stop your service refund my money. No response. I came in today; they are still spamming my website and have begun sending me content to add to my site. Once again, out goes the email. Stop what you are doing, cancel the service, and refund my money. I do not approve or want this service. This is not what I understood that this service would be doing. Get a call about 2 hrs later. The rep once again tries to tell me that this is what I need. Once again, please stop what you are doing and issue my refund. I have been trying to stop this for almost 3 weeks now. Once again off to the supervisor, this time his response is that the billing department told him that they were right on track, and because they were right on track for what they should be doing, they couldnt refund my money. I have had this service for a little over 4 weeks now; the initial billing was 2/11/2013; and three of those have been spent trying to get them to stop what they are doing. This is not what I understood the service to do and it only took me less that 10 days to see it and start asking for them to cancel. But it looks like once they have your money thats all they care about.
This report was posted on Ripoff Report on 03/13/2013 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Attracta/internet/Attracta-Attracta-SEO-Service-will-not-respond-to-communication-makes-unauthorized-chang-1028106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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