• Report: #627511

Complaint Review: Auction Direct Auto

  • Submitted: Thu, July 29, 2010
  • Updated: Sun, January 16, 2011

  • Reported By: was naive — northern Utah United States of America
Auction Direct Auto
730 S State St. Clearfield, Utah United States of America

Auction Direct Auto Misrepresented a Subaru WRX as a STI and failed delivery, won't refund money Clearfield, Utah

*Consumer Comment: And What About The Transmission Problem?

*Author of original report: Auction Direct is lying again

*UPDATE Employee: Vehicle complaint was resolved.

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Stay Away from them. This was what they did. A first time car buyer walks into a dealership looking at cars. You have worked hard and saved your money to buy a nice one. The dealer shows you a Subaru STI. It looks nice and you are interested. He talks STI, STI, STI. There is an emblem on the car that says STI. You take it for a test drive. The car is very nice but there is a problem with the transmission. The dealership says they will fix it if you buy the car. You put down significant amount of money and they tell you when you can pick up the car. For several ocassions they fail to deliver because the car in not ready. You complain, they say you can get a different car. You say you want your money back. They say no. You then are reading the car fax and check the VIN and discover it it NOT a STI but just a WRX, a much cheaper model. You tell them of the indescretion and again ask for your money back. They deny and when you tell them of the misrepretation, you are told, "We bought it as a STI and are selling it as a STI". They KNEW!  An Attorney has been hired. Recommend if you go to this dealership don't believe anything, question and verify everything, ask for warrantee, and no money until you are sure. Better yet don't go!

This report was posted on Ripoff Report on 07/29/2010 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auction-Direct-Auto/Clearfield-Utah-/Auction-Direct-Auto-Misrepresented-a-Subaru-WRX-as-a-STI-and-failed-delivery-wont-refun-627511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

And What About The Transmission Problem?

AUTHOR: Jim - (USA)

OK we have the "STI"/"WRX" matter explained. But what about the transmission problem? Here's the direct quote: "...but there is a problem with the transmission. The dealership says they will fix it if you buy the car." Let us translate that: "OK the car has a transmission problem but we could care less. You must buy the car first and maybe we'll talk about it. If you decide not to buy it, we'll just put the car back on the lot with the transmission problem so we can TRICK another sucker." Now, what in the hell kind of dealership is that? The potential buyer discovered a transmission problem. A reputable dealership which operates with HONESTY and with INTEGRITY will fix the car BEFORE it is sold rather than sticking it with another buyer!

Do you see why the Sleazy American Car Business has EARNED its reputation?

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#2 Author of original report

Auction Direct is lying again

AUTHOR: was naive - (United States of America)

Auction Direct is continuing their lying. This case never made it to court to be resolved. Auction Direct already was holdiing a big down payment and said if remainder was notpaid and car picked up they would put it in the next auction and this 19 year old naive kid would still be on the hook for any difference in price. A great way to win by Auction Direct. There was not time to stop them (and not available money to finance a lawyer). Of course after the car was sold again evidence would be gone and every a moot point. Another reason to keep away from them. They didn't even try to resolve the situation. Only sneaky threats. The kid picked up the car. Of course he had to sign the final paper and it said the different info.Another winfor Auction Direct. Another screwed over customer. I would challenge the auction Direct to produce the "Court Papers" showing resolution!

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#3 UPDATE Employee

Vehicle complaint was resolved.

AUTHOR: Auction Direct - (United States of America)

As a dealership that regularly sells between 50-70 cars a month, we do have a few unhappy customers.

The contract clearly stated it was only a WRX, not an STI. The customer proceeded to sign several documents stating the fact it was a WRX model, and not the STI.

We settled this in court, with the Dealership being vindicated and proven that we did in fact sell the vehicle correctly.

The previous owner had invested money into the WRX to outfit it with better, upgraded equipment, and add the STI badge themselves. This is not something that most customers find accusatory or deceiving, the Vin number provided that it was a WRX, it was no where advertised in print, and or online as a STI.

What I surmise may have been the case, was we do receive several of these cars a month with a high resale rate. The individual wanted the car more than his ability to pay for it allowed, and we are sorry that it ended up as it did, with him unhappy and losing in court.

We would prefer to work out the complaints, and handle them before they get to this point. This individual realized that the car was too much money for him to manage, and wanted to back out of the contract, created legally and by law. He mentioned himself in the post, that he was a first time buyer. Not a typical first time buyer vehicle.


If you have any questions, feel free to email me

auctiondirectnow@gmail.com




 

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