- Report: #1067357
Report - Rebuttal - Arbitrate
Complaint Review: Auction Zip
Auction Zip38 Everett Street, Suite 101 allston, Massachusetts USA
Auction Zip Artfact, Invaluable INCOMPETENT, UNAVAILABLE LIARS allston Massachusetts
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Since the week of July 7th, 2013, I have been bidding on items from a particular auction, hosted through Auction Zip, aka Artfacts, Invaluable and what other alias names they might be using. I contacted them on Friday morning, July 12th at approximately 9:50 am to request that bids on several items be retracted because their system would NOT allow me to remove these bids myself. I had a guest at my home the evening of July 11th and unbeknown to me, this guest bid on items that I did not want or need. After 4-5 phone calls to Auction Zip on Friday, July 12th, I was ASSURED that the bids had been removed and I would NOT be responsible for purchasing these items.
When this particular online auction closed (4.5 hours later than was advertised) on Sunday, July 14th at 6:00 pm, I received an email from Auction Zip, stating that I had won the auction on TWO of the items that I was told on Friday, July 12th, had been removed from my bidder name/number and I would NOT be responsible for purchasing. Since Monday morning, July 15th, around 9:30 am, I have placed 6 phones calls to Auction Zip and have been told one lie after another. I have been told that they are SO SORRY and UNDERSTAND my frustration, but there are so many different people involved, they are not sure WHY my bids were not removed on the two said items.
This company (group of cocmpanies) has shoddy business practices, at best, and for them to blatantly LIE to me, a hard working customer, is beyond belief. I suspect that these companies are cheating other customers, besides myself, and I want a formal complaint lodged against them and something done about their lack of concern for PAYING CUSTOMERS....those of us who keep their jobs in tact.
This report was posted on Ripoff Report on 07/16/2013 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Auction-Zip/allston-Massachusetts-02134/Auction-Zip-Artfact-Invaluable-INCOMPETENT-UNAVAILABLE-LIARS-allston-Massachusetts-1067357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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