Auction.com Leading real estate online auction Leading real estate online auction , Internet

Recently delt wtih Auction.com in a home our family has been watching. When we heard it was going to auction we registered and bid on the house and in the last mins of the auction we reached our limit and was outbid. Coincedently we recieved a phne call stating we had won. and supposively the other bidder backed out (really i think we were bidding against auction.com just to reach a higher price) . either way we were excited and asked what we needed to do next. they said to sign contract and return. so that night ( being a Sunday) we did.  The next day we read in the contract we needed to send a Earnest Money Deposit. (which we we're told was $5,000.00) when we did 2 days later an employee from auction.com called and said we needed to send more. when we told him we we're previously told to only send the above amount he said he would ask his spervisor and if it wasn't accepted he would call back. we never recieved a call back ( this was a wednsday night) finally Friday while at work we recieved a phone call saying they neeed the money or proof we were good for the money. whn we calld our broker (4:00 pm) she immediately started on making them a document specifically for them. unfortunately being friday and her office being closed over the weekend we could not be certain theywould recieve the fax in time. so calling auction.com back thy said that would be ok as long as we we're for sure we wern't planning on walking away. we reassured them we weren't. Now today (Monday) they rejected our bid and tried to say we caused a default. when we had them on speaker phone with our agent and brker and us (client) they couldn't find someone to put the blame on. and finally said they recieved the wrong amount of money and therefore defaulted our auction. meaning we lost our house!! hopefully we get our $5,000.00 back and the $2,500.00 deposit we had put up for deposit.  Horibble company to deal with. nothing like an emotional roller-coaster.