- Report: #150741
Complaint Review: Audible.com
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| Audible.com
Internet U.S.A. |
|
Audible.com ripoff Internet
* : yea
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These guys have a 30 day trial for mp3 books. I found the software hard to use and the restrictions on playing the books not worth the time. I was given the option to get 2 periodicals and decided to try.
Once you add the 2 free periodicals, all access to cancel stops on the website. There is no general email and I emailed within the site and no response. All I could do is cancel the credit card with the auto. subscription and got this email (you cant respond to the email)!:
I guess it is the only way to stop them. Quicker than having to do a credit dispute on your credit card.
---------------------------------------------------------
Dear Audible Customer,
Our records indicate that our attempt to bill you for this month's AudibleListener membership fee was unsuccessful. Since we were unable to bill you, we have not updated your account with this month's allotment of
books and/or subscriptions.
The most frequent reason for this type of problem is out-of-date credit card information in your account at audible.com. Please visit audible.com/myaccount and choose the Payment Information option to confirm that your credit card number, expiration date, and billing address are all up-to-date. You may use this page to correct any information, or provide a new/active credit card number. Once your payment information has been updated, Audible will bill your credit card and update your account within 48 hours.
If you believe that the payment information provided to Audible is correct and up-to-date, please contact your credit card company to determine why they declined our charge for your monthly membership fee.
Your business is important to us and we hope to continue to offer you the best audio on the Internet. We appreciate your attention to this matter. Should you have any questions about your account, please feel free
to contact our customer service at 1-888-283-5051 10AM-8PM EST Mon-Fri.
Sincerely,
Audible Customer Service.
------------------------------
Fred
rice lake, Wisconsin
U.S.A.
Once you add the 2 free periodicals, all access to cancel stops on the website. There is no general email and I emailed within the site and no response. All I could do is cancel the credit card with the auto. subscription and got this email (you cant respond to the email)!:
I guess it is the only way to stop them. Quicker than having to do a credit dispute on your credit card.
---------------------------------------------------------
Dear Audible Customer,
Our records indicate that our attempt to bill you for this month's AudibleListener membership fee was unsuccessful. Since we were unable to bill you, we have not updated your account with this month's allotment of
books and/or subscriptions.
The most frequent reason for this type of problem is out-of-date credit card information in your account at audible.com. Please visit audible.com/myaccount and choose the Payment Information option to confirm that your credit card number, expiration date, and billing address are all up-to-date. You may use this page to correct any information, or provide a new/active credit card number. Once your payment information has been updated, Audible will bill your credit card and update your account within 48 hours.
If you believe that the payment information provided to Audible is correct and up-to-date, please contact your credit card company to determine why they declined our charge for your monthly membership fee.
Your business is important to us and we hope to continue to offer you the best audio on the Internet. We appreciate your attention to this matter. Should you have any questions about your account, please feel free
to contact our customer service at 1-888-283-5051 10AM-8PM EST Mon-Fri.
Sincerely,
Audible Customer Service.
------------------------------
Fred
rice lake, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 07/21/2005 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Audiblecom/internet/Audiblecom-ripoff-Internet-150741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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at no point during this time period was I under then at that point but if you found the software hard to use you should have not used...because nothing about the software was hard to use at all...you are just well slow
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