- Report: #898813
Report - Rebuttal - Arbitrate
Complaint Review: Audible.com/Amazon
Audible.com/AmazonOne Washington Park Newark, New Jersey United States of America
Audible.com/Amazon I have called "EVERY DAY" for "4" WEEKS talking with a DIFFERENT CSR trying to get my account REPAIRED!! Newark, New Jersey
I have been a member of Audible.Com for many years. I decided to merge my Amazon account with my Audible account because I purchase a Kindle Fire (another mistake because it has been replaced 5 times..a piece of garbage!). When I merged my accounts I lost 7 credits and serveral books!
I have called everyday for 4 weeks Mon-Friday, never receiving the same Customer Service Representative. I spoke with CSR's all over the world, one told me he was in Jamaica, another some other foreign county...most likely India by his accent.
I received an email saying their IT department had a bug in their system but my account would be repaired. I do not believe anyone at this company! The first man charged me for one month books therefore I had to call my bank and have their charges sent back to them.
If Audible would hire quality people they would not have the problems they do with their customers. I am reporting them to the Better Business Bureau next.
This report was posted on Ripoff Report on 06/17/2012 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/AudiblecomAmazon/Newark-New-Jersey-07102/AudiblecomAmazon-I-have-called-EVERY-DAY-for-4-WEEKS-talking-with-a-DIFFERENT-CSR-t-898813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.