• Report: #874853

Complaint Review: Audio Dealer.com

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  • Submitted: Fri, April 27, 2012
  • Updated: Mon, September 24, 2012

  • Reported By: The 4th Estate — San Diego California United States of America
Audio Dealer.com
1004 Abby Lane, Pittsburg, KS 66762 Internet United States of America

Audio Dealer.com Jeff Sandness Sells defective audio equipment on Amazon.com, uses fraudulent return addresses and extorts shipping cost from customers Internet, Internet

*REBUTTAL Owner of company: At AudioDealer.com, Customer Service is #1!

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Jeff Sandness AKA Audio Dealer.com will rip off customers online by knowingly selling defective and damaged audio equipment on Amazon.com and uses fraudulent return addresses on the packages. He scams customers into paying for the shipping cost to return the items back to his home residence in 1004 Abby Lane Pittsburg, KS 66762, which is not where the packages originally shipped from. Then he fails to refund the order and claims shipping costs are non-fundable on defective items. He uses this alibi to get the audio equipment at an even bigger discount forcing the customers to pay for his online retail scam leaving all customer in the gutter and stuck with the shipping charges and costs for the defective equipment. Do not buy anything from Jeff Sandness The Audio Dealer.com, he is a professional rip-off con-artist says the UPS representative when I tried to return the packages.

This report was posted on Ripoff Report on 04/27/2012 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Audio-Dealercom/internet/Audio-Dealercom-Jeff-Sandness-Sells-defective-audio-equipment-on-Amazoncom-uses-fraudul-874853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

At AudioDealer.com, Customer Service is #1!

AUTHOR: audiodealer.com - (United States of America)

At AudioDealer.com, all of our products come brand new in the box direct from the manufacturer's wholesaler to your door.  We always ship insured with tracking.  We will replace any damaged or defective item within the first 30 days, no charge, guaranteed.  After the manufacturer's warranty will cover you and and we are always available to help.

We will offer refunds within 30 days from the date of purchase.  However, shipping is non-refundable and return shipping is paid by the buyer.  This is stated on our website, on eBay and on Amazon.com.

Customer Lenny **** who lives at
****
SAN DIEGO, CA 92101-7246

Phone:**** received a full refund of $549.99 for the product he returned to us.  His claims about me and our company are patently false. We always take care of our customers and stand behind our products 100%, guaranteed.

Jeff Sandness
questions@audiodealer.com
620-404-9665

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