- Report: #960529
Report - Rebuttal - Arbitrate
Complaint Review: Aunt B's Cleaning
Aunt B's Cleaning9910 Phoenix Trail Louisville, Kentucky United States of America
Aunt B's Cleaning Deceptive Dishonest Unreliable Unprofessional Louisville, Kentucky
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I bought a groupon from this service and scheduled an appointment to have my home cleaned. On the day of scheduled service they no called, no showed. I tried calling them over and over with no answer. My husband finally called them 2 hours after they were suppossed to be there. They still did not answer but instead texted him saying that they were unavailable. I had a party scheduled for the next day and was stuck with no housekeeper.
The owner was very rude and unapologetic when texting ( as she refused to call like any business would ) and continued to claim that it was an "honest mistake". I offered to reschedule for the next morning and her response was "that's not gonna happen". I called groupon and they refunded my money but I was still stuck in a bad situation. Do not use this service. They are unreliable, dishonest, and very unprofessional. Absolutely not the type of business you want in your home.
This report was posted on Ripoff Report on 10/26/2012 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aunt-Bs-Cleaning/Louisville-Kentucky-40223/Aunt-Bs-Cleaning-Deceptive-Dishonest-Unreliable-Unprofessional-Louisville-Kentucky-960529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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