- Report: #982053
Report - Rebuttal - Arbitrate
Complaint Review: Aura Vie Skincare
Aura Vie Skincare7900 Gloria Ave Van Nuys, California United States of America
Aura Vie Skincare Buyer Beware: 30 day free trial is not free. You "will bebilled" an additional $97.88,posted on my account the 12th day. Van Nuys, California
Aura Vie has 2/two different web sites! I wonder why? When you place your order, nothing is mentioned about the $97.88, that will be charged to you card on the eleventh day! So be ready for a big surprise when you get the bill. Notice the date you get it, always 11 days or more from the date of order.
We had this product inour hands for 9 days, makes no difference, weekends and holidays count.My advice to any/all consumers is this: take your time, "do not take the word" of any person on the phone. Why? They/Aura Vie, will tell you it is "your responsibility", after the fact or quest for refund.
I called the toll free number spoke with "Joel" he offered a $35 refund, I would still have to pay $62.88 for a product my wife does not like and I failed to cancel within the 1o day period. Yet it is a 30 day trial!!!Iby
Only only ask that Aura Vie be up front with all consumers and play by common sense rules.
*What is a 30 day free trial? To me it's thirty days, and you? I guess not for Aura Vie. I will wait for a call form a supervisor@Aura Vie, maybe, just maybe, I'll be able to recoup this insane charge......
This report was posted on Ripoff Report on 12/14/2012 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aura-Vie-Skincare/Van-Nuys-California-91406/Aura-Vie-Skincare-Buyer-Beware-30-day-free-trial-is-not-free-You-will-bebilled-an-add-982053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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