- Report: #991212
Report - Rebuttal - Arbitrate
Complaint Review: Aura Vie
Aura VieEncino, California United States of America
Aura Vie ? I don't know of any Rip Off, Fraud, Thieves, Con Artists, Criminals, Liars, Assholes, Encino, California
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A week later, I tried to call the company to see why they hadn't credited me my money in my account. They alleged that they hadn't received the package back in their "Shipping Warehouse," and that the shipping warehouse is different from the Receiving Warehouse which gets back returns. The man on the phone stated that I should have called to get the companies return policy and procedure, well, how could I do that if it was the holidays and they were closed. I told him truthfully, how would I have known to do that when I didn't authorize the delivery of this package, didn't order it, and didn't authorize the funds being taken out of my account? He argued that I should have read the conditions when ordering a free trial, he stated the ten day return policy was right next to where I put my card number in. I told him I didn't remember seeing such a policy. He said that he would put a note in the computer in regards to my potential refund that wouldn't be issued until such time as they received it in their "Shipping Warehouse," but he offered no idea as to when that would be or if that would ever be. He told me they had an "A" rating with the Better Business Bureau, and I told him I was going to file a complaint. He blamed me for not reading appropriately when I ordered and not calling them to follow their return policy. I told him how would I know to do that when I didn't order the package or authorize the withdrawal of my funds? At this time, I am held in limbo hoping that they'll acknowledge delivery of that package so that I may finally get my monies refunded where they took them out without my authorization.
This report was posted on Ripoff Report on 01/04/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aura-Vie/Encino-California-91436/Aura-Vie-I-dont-know-of-any-Rip-Off-Fraud-Thieves-Con-Artists-Criminals-Liars-Ass-991212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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