• Report: #1035792

Complaint Review: Aura Vie

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  • Submitted: Mon, March 18, 2013
  • Updated: Mon, March 18, 2013

  • Reported By: Liz — Deerfield Beach Florida
Aura Vie
Internet United States of America

Aura Vie Replenish pop-up ad offering free trial for $2.95 with no restrictions listed, then charged $97.88 when shipped! Internet

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BEWARE:  Responded to a pop-up ad on the Internet for AuraVie skincare products trial for $2.95.  NOTHING was stated regarding membership in this or that a charge would ensue if product was not returned within a certain time frame, etc.   .......NOTHING!

The $2.95 charge appeared on my credit card statement the following month.  When the product arrived, there was NOTHING in the box or attached to it other than the product, to indicate a time limit to respond or return to avoid any future charges. 

This month I received a $97.88 charge on my credit card from same company, which was posted the day the product was shipped!

I called to find out why this was charged and was told by a customer service rep that all this was spelled out in the offer.  I repeatedly explained it was not and asked if the charge would be removed if I sent back the product and he repeatedly argued that the details were spelled out regarding the $97.88 charge.  I assured him that if they were, I would never have ordered the product. 

He then put me on hold before coming back, stating he would give me the employee discount and take $25.00 off my charges.  I explained that this was, in effect, charging $75.00 for a trial product which was advertised on line for $2.95 and I would have to report it, at which time he rescinded the offer!!

This report was posted on Ripoff Report on 03/18/2013 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aura-Vie/internet/Aura-Vie-Replenish-pop-up-ad-offering-free-trial-for-295-with-no-restrictions-listed-th-1035792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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