- Report: #1051517
Report - Rebuttal - Arbitrate
Complaint Review: AuraVie
AuraVie Misrepresented internet offer Internet
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I went on their web site where they seemed to be offering a trial for $5. I sent for it and when it came I waited for the $5 to be deducted from my acct. They deducted $97.88 on 4/15/13. I was stunned but thought I made a mistake when I ordered and figured I was stuck with this purchase.
A month later I saw another ded from my credit card for $97.88. Again I was stunned but this time I knew I had not ordered again so I called their number for Customer Care: (866) 216-9336 Mon-Fri, 7 am TO 4 pm PST and complained. They said I had agreed to their terms but when I complained a lot, they said they would back out the charge and cancel further shipments but only after I returned the latest shipment which I still do not have.
I will return the shipment, unopened but I am afraid they will continue to deduct and if they do not stop I will need to "kill" my credit card and have a new one reissued. Not a pleasant thought.
I feel this company has their web site set up to confuse clients. I saw on the internet where others have had this same problem. I am heartsick to be charged these fees when I thought I was buying a trial for $5.
This report was posted on Ripoff Report on 05/16/2013 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie-/internet/AuraVie-Misrepresented-internet-offer-Internet-1051517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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