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  • Report: #840165

Complaint Review: AuraVie SkinCare - Andre, Supervisor

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  • Submitted: Thu, February 16, 2012
  • Updated: Thu, February 16, 2012

  • Reported By: trustnoman — Valdosta Georgia United States of America
AuraVie SkinCare - Andre, Supervisor
7900 Gloria Ave Internet United States of America

AuraVie SkinCare - Andre, Supervisor Andre (no last name given) Supervisor was rude, heartless, disrespectful and arrogant. He did not want to listen to me at all after apparently learning that I had contacted the company before regarding this same situation. Internet, Internet

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I just wanted to advise you of my experience with a supervisor, Andre this morning, February 16, 2012 from AuraVie Skincare.  This individual was disrepectful and unprofessional.  This was the most rude person I have had the pleasure of dealing with and wanted to let others know about them since they claim they are all about providing excellent customer service with 100% customer satisfaction.  Well I can tell you I am one dissatisfied customer.  I contacted the company on Jan 4 to cancel my trial but the rep convinced me to try it until Jan 12.  I agreed and he offered his 25% discount on future shipments.  The week of Jan 12th my mother was very ill and had to be admitted to ICU on the January 12th.  Due to this circumstance I did not even think about calling to cancel until things had settled down on Monday, Jan 16th.  This customer service rep had the nerve to tell me that I made a choice between taking care of my mother and calling them to cancel.  I was furious!  Anyway, to make a long story short, the representative was not willing to grant me an exception to their policy and refund my money.  For this I am very disappointed. More importantly, I was astonished at the treatment received from the customer service department. 

I  feel I should be refunded my $73.41 due to my extenuating circumstances.

Very respectfully,

Emanuella McCall

This report was posted on Ripoff Report on 02/16/2012 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie-SkinCare-Andre-Supervisor/internet/AuraVie-SkinCare-Andre-Supervisor-Andre-no-last-name-given-Supervisor-was-rude-heart-840165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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