I ordered the AuraVie "Rejuvinating" skin care sample package. The advertisement said I had a 10-day "risk free" trial period. If I was not satisfied with the product, all I had to do is cancel by calling their Customer Service phone number, and no further product would be mailed to me. If I like the product, I just "do nothing" and a monthly supply will be mailed to me with my credit card charged. I received my package on April 20, 2012. I called their CS phone line on Monday, April 23 to cancel. Imagine my surprise when I was told I had to mail back the sample package or I would be charged $$92.88 (charged to my credit card!)!!!!
I'm so glad I visited this RIPOFF REPORT Website! There are LOTS of complaints here. When I called to cancel the subscription, the CS Representative got quite defensive with me. He told me I had until May 15 to return the intorductory sample box (or my credit card will be charged $92.88) AND I have to write "RMA 10 789 714" on the box, or it would not be acknowledged!!!!
I am also so glad I used my bank debit card to place this order! After reading all these RipOff Reports, it looks like AuraVie will send me another months supply and charge me $92.88....well, I have a surprise for them! I called my bank, and for a $5.00 service charge, they cancelled my card!
They will issue a new card (with a new number) to me soon. It is well worth the $5 because AuraVie will not be able to charge my checking accound anymore! If they try to charge me $92.88, they will find that the "Credit Card" number is no longer valid! Thanx to Iberia Bank for all of their help and understanding and super-fast service. I called the bank an hour ago, and the "credit card" number is no longer valid! Screw You, AuraVie! You got only $3.02 for the sample pack. It's going to cost me $5.98 to ship it back to them, so actually, AuraVie has cost me almost $10 for this "terrible mistake". I really should keep the sample package and see if they call me!