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  • Report: #992120

Complaint Review: AuraVie Skincare

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  • Submitted: Sun, January 06, 2013
  • Updated: Sun, January 06, 2013

  • Reported By: Jillion1 — Towson Maryland United States of America
AuraVie Skincare
7900 Gloria Avenue Van Nuys, California United States of America

AuraVie Skincare Scam of the Year! Don't fall for their ads. They charge your credit card without you knowing it. Van Nuys, California

*Consumer Comment: How many of these wrinkle cream subscriptions did you buy?

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On my own Facebook website, I noticed a picture of Dr. Oz, who appeared to be endorsing the AuraVie product.  I clicked on it and saw that there was a risk-free trial of anti-wrinkle skin care products for just a nominal fee for S/H.  I read the entire website to make sure there were no caveats and decided to try it out - that was on December 2nd, 2012.  The product/s arrived 5 days later.

Unbeknownst to me, they charged my MasterCard $97.88 on December 19th.  There was NEVER any mention on the website of a 10- or 15-day free trial, or of a "subscription," or of $97.88.  Also, when they charged my MasterCard, they listed a location of Studio City, CA, which is different from the "Shipped From" address of Van Nuys, CA.

I contacted my credit card company to report this unauthorized charge and it is now in "dispute."  I also contacted my State's Attorney General's office on-line via their Consumer Protection Office and filed a complaint.  I followed that report up with a cover letter plus copies of all records, receipts, packing slips, etc.

Finally, I sent an email to the AuraVie support website address telling them I had contacted my State's Attorney General's Office and that I wanted my money back.  So far, I haven't seen any improvement in my skin - and that's the bottom line!

This report was posted on Ripoff Report on 01/06/2013 04:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie-Skincare/Van-Nuys-California-91406/AuraVie-Skincare-Scam-of-the-Year-Dont-fall-for-their-ads-They-charge-your-credit-ca-992120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

How many of these wrinkle cream subscriptions did you buy?

AUTHOR: MovingForward - (USA)

So far I see two posts from you for two different creams that used the same method of purchase - a monthly subscription charged to your card.

This method has been around for years now, where it is "free" for a limited period: 5 days, 10 days or 30 days is common. Then your card is charged $X each and every month for a subscription to this product monthly or bi-monthly. To stop the subscription you have to notify the vendor according to their terms and conditions. Read the terms, not just the ad. The ad is there to sell you on the product. The disclaimers are in the terms.

I don't like those types of subscription services either because they are extremely expensive. So I don't click on those websites, or order from the TV ads or call the phone numbers. The only consistency each of these products have is the consistent charging of your card. You can avoid it entirely by not subscribing to their services. This method of purchasing is endemic to the industry. The only way to protect yourself is to not order their services at all.

Since you subscribed, you will need to cancel or they will continue to charge you and eventually send you to collections. Good luck in getting this taken care of (in the long run).

As to the cream working or not - 30 days is not going to give you any indication of whether it works or not. You are better off using a drug store cream that you can buy retail as you need it. If it works, keep buying it. If not, then don't buy it.
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