- Report: #1072646
Report - Rebuttal - Arbitrate
Complaint Review: AuraVie
AuraViePO Box 10465 (No Street Address Given) Van Nuys, California USA
AuraVie Unable to contact at phone number or websites to cancel Van Nuys California
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I had signed up to try doing surveys (which I feel is another rip-off) and was asked to pick products to sample and then I would be sent a survey by e-mail regarding my opinion of the products I chose. One of the products I chose was AuraVie. I had to give a credit or debit card number to pay for the shipping and handling. We don't have any current credit cards available for use so I had to use my debit card. The product arrived. I tried it and found that I didn't see any difference between it and what I had already been using. I never received a survey by e-mail asking about the product. I received a box from them with more product and my card was charged $97.88 for product and shipping/handling. When I tried to contact them to return the product I was unable to get in touch with anyone and the website said if you opened the package you couldn't return it.
Shortly after that I had a bad fall and for about 3 months I wasn't thinking very clearly, between the pain and the doctor and the rehabilitation therapy......boxes just kept coming. I've been totally disabled for almost 8 years and this has been a nightmare of frustration trying to get this stopped. I finally had to go to the bank and have my debit card cancelled and reissued.
Whenever I tried calling their phone number all I got was an answering machine and no one ever returned any of my calls. When I tried the "Cancel Subscription" Website it just kept running me in circles around the internet.
This report was posted on Ripoff Report on 08/02/2013 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/AuraVie/Van-Nuys-California-91410/AuraVie-Unable-to-contact-at-phone-number-or-websites-to-cancel-Van-Nuys-California-1072646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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