- Report: #1040172
Report - Rebuttal - Arbitrate
Complaint Review: Auravie
Auravie7900 Gloria Ave Van Nuys, California United States of America
Auravie RIPPED OFF BY AURAVIE-BANK ACCOUNT CHARGED $97.88 W/OUT PERMISSION Van Nuys, California
*Author of original report: HOW TO GET A FULL REFUND!!
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About a week later I received a package that contained FULL SIZE products, not the trial size I ordered. I then logged in to my bank account and verified that I had only been charged the $2.95 that I had agreed to. The statement showed that I had indeed only been charged that amount.
Sunday March 31, 2013 I got online again to balance my checking account and found it to be lower than I had expected, I scanned through the charges and found an unknown debit in the amount of $97.88. There was a number in the info so I called it. I was connected with an automated service. It verified who I was from my phone number. It gave me a few options and one was to cancel my account. I of course cancelled. I then tried to speak to a customer service representative but they were closed. I called back the next day, which was Monday April 1, 2013. I spoke to a representative and she was adamant about NOT giving me a refund of the $97.88. She stated, numerous times, that I had authorized the debit. She kept telling me that the terms and conditions were on the page I visited to order their product, it was NOT. I told her that I was going to dispute the charges with my bank, she said go ahead it wont do you any good. They might credit your account but after they investigated and found that the terms and conditions stated that I agreed to the charge they would then take it back. She then tried to get me to agree to a $30 refund. I said NO. She then said she would add her employee discount to it and refund me $40.00.. again I said NO. Finally she said ok, my supervisor isnt here to authorize this but Im going to do it anyway, Im going to refund you $60.00, again I said NO, its all or nothing. I asked to speak to a supervisor, she then told me that they were actually closed and that she was the only one there. She took my number so that a supervisor could call me back. She then told me that ANY and ALL offers made by her were rescinded and that the supervisor may or may not offer me any amount of a refund.
After all of that I went to my bank today and explained the situation. My banker had me fill out the proper paperwork for the dispute. She said that my debit card would have to be cancelled due to the wording on the $97.88 debit "recurring". She said with that there they could continue to charge me so cancelling the card was the only sure way to stop them. They asked that I print out all of the complaints I had found online and bring them with me tomorrow. They will attach them to my request. They did state that there was a chance I would not get my money refunded but considering the circumstances there was a good chance that I would. So, they will be crediting me the $97.88 within 10 days, they will then "investigate" and determine whether the charge was in fact legitimate. The investigation may take up to 6 months. If they find in my favor, nothing will be done, if they find in their favor, the $97.88 will then be withdrawn from my account again and there will be nothing I can do about it. So.. wish me luck!!
This report was posted on Ripoff Report on 04/02/2013 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auravie/Van-Nuys-California-91406/Auravie-RIPPED-OFF-BY-AURAVIE-BANK-ACCOUNT-CHARGED-9788-WOUT-PERMISSION-Van-Nuys-Cali-1040172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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