- Report: #843594
Report - Rebuttal - Arbitrate
Complaint Review: Auravie
AuravieInternet United States of America
Auravie You are not crazy... the fine print isn't on the web-site you ordered your product on. Internet, Internet
*Consumer Comment: I wish I'd seen this site / these posts earlier
*Consumer Comment: Thank You for posting
*Consumer Comment: Thank you...
*General Comment: `ok
*Author of original report: Is that your rebuttal?
*General Comment: Learn
conjunction were providing good results to consumers who had tried them. Auravie and Kollagen Intensiv were being marketed together. The advertisement stood out to me because it stated you could try both of the products as a trial by paying $0.00 + S/H.
The Auravie cost: $2.95. The Kollagen Intensiv cost: $2.95.
There were two different links that you clicked on. One for Auravie. One for Kollagen Intensiv.
You are given Promo Code "Save" for Auravie and Promo Code "Glow" for Kollagen Intensiv.
Once re-directed by each link, you need to input your personal information and credit card information.
Once I had filled in the blanks for the Kollagen Intensiv, I printed the screen (this website even suggests that this practice be done.) I performed the same function after filling in the blanks for the Auravie. When I checked the printer, there were two copies of the Kollagen Intensiv screen and zero copies of the Auravie screen. I tried to go back to find the page in order to print again, but was unable to do so, but shortly, thereafter, received separate e-mails from both companies that they had received my order.
On Feb. 7, 2011, I received simultaneous e-mails from Auravie and "Leading Edge Health" (Kollagen Intensiv) that both packages had been shipped. Auravie gave a USPS tracking number. Leading Edge Health was shipped via UPS and stated it would take 24 hours before tracking number would be activated.
Before I knew it, I received the Kollagen Intensiv, but the Auravie has yet to arrive as of Feb. 23, 2012. When I am writing this report.
Both packages were being shipped to an apartment complex where items sometimes get lost. I figured the Auravie would eventually turn up.
It wasn't until I checked my online bank account summary and saw a pending charge for $97.88 from an unknown company that I inquired about this matter. Luckily, there was a number on the summary that I could call that stated the company was Auravie Skin Care.
I waited through a long automated response system that explained that this company's business practices were on the up and up and if I happened to be calling regarding a charge on my bank statement in the amount of $97.88, it was most likely because I hadn't read the fine print located just to the left of the screen where I entered my credit card information.
I waited until a live customer service representative came on the phone. I told him I would disputing this charge if he couldn't credit my account today. He explained... once they [my bank] see the website where I had purchased the product from [he gives me the web address to go to as we are talking]... they will clearly see the terms that you agreed to when you accepted to purchase the product.
The website that he directed me to was similar to the screen where I entered my information except there was a glaringly obvious paragraph of terms just to the left of the screen. So obvious, in fact, that I know had I saw them at the time of purchase I would never have purchased the merchandise. I was actually expecting him to show me something in much finer print or with wording so obscure that I may have mistaken its meaning. I may not have complained and accepted the fact that I had not read carefully enough.
I have since tried to located the actual screen that I purchased the auravie product on for $0.00 + S/H by using the original website and link, but although the link is still there... it doesn't open up.
My bank will be able to dispute the charge and help me resolve the matter once the amount is not pending, but rather actually deducted from my account tomorrow, but in the meantime, advised me to complain to anyone who will listen.
This report was posted on Ripoff Report on 02/23/2012 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auravie/internet/Auravie-You-are-not-crazy-the-fine-print-isnt-on-the-web-site-you-ordered-your-produ-843594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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