• Report: #826837

Complaint Review: Aurora Bank FSB

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  • Submitted: Sun, January 22, 2012
  • Updated: Sun, January 22, 2012

  • Reported By: Brian — Pflugerville Texas United States of America
Aurora Bank FSB
Brandywine Building, 1000 N West St, Suite 200 Wilmington, Delaware United States of America

Aurora Bank FSB Exorbitant Appraisal Fee with no Justification Wilmington, Delaware

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Aurora Bank FSB (Aurora) has acted irresponsibly in handling my recent mortgage loan application.  Specifically, Aurora has not shown accountability for the $675 appraisal fee I was charged, which is well above the base appraisal fee of $400 for an investment house in Austin, Texas.  Aurora has not responded to multiple phone and e-mails inquiries about the size of the fee. 

It appears no checks and balances are in place at Aurora to ensure that the extent of appraisal services ordered by Aurora in support of a loan application is necessary, or that the associated fees are reasonable and necessary.  Since it is easy for a business to spend a customers money inefficiently when it is not held to account for its decisions, I believe Aurora must be held to account.  If part of the fee was unnecessary, Aurora should refund me up to $275 ($675 invoiced fee less the $400 base appraisal fee). 

This report was posted on Ripoff Report on 01/22/2012 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aurora-Bank-FSB/Wilmington-Delaware-19801/Aurora-Bank-FSB-Exorbitant-Appraisal-Fee-with-no-Justification-Wilmington-Delaware-826837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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