Austin Bazaar Horrible! Will not buy again! Austin, Texas

My son ordered a guitar bundle through Austin Bazaar 2 weeks ago. It was supposed to include guitar,pick,strap,guitar bag and pitch pipe. We received the NEW guitar fairly quickly with a pick. Unfortunately it was chipped in 3 places, the strings wouldn't hold (had to have it re-stringed) and it was very dirty. It had been packed with no padding or peanuts. I emailed and told them that I am not worrying about the chips (didn't want to have to send back) but I did want the accessories.

They said they would send out accessories asap. We received the box. In it was one guitar case. No pitch pipe, no strap. I am very upset that even when a customer calls unhappy they aren't worried about fixing it. If they had sent ALL the accessories I would use them again. As it is I will not. My son was VERY disappointed