- Report: #1009358
Report - Rebuttal - Arbitrate
Complaint Review: Austin Door Man
Austin Door Man13377 Fitzhugh Rd Austin, TX 78736 Austin, Texas United States of America
Austin Door Man Glen Hussman, Lauren Holt Bait and Switch, Castle TMS-35 Boring Machine Austin, Texas
My firm Global Machinery Co. llc. www.globalmachineryco.com purchased a Castle TMS-35 boring machine from Austin Door Man. The photos of the machine he posted were great. The machine arrived at our customers and it was a different machine and was junk. "BAIT AND SWITCH" We contacted Glenn and he refused to work it out, take the machine back, or participate in the repairs. He blocked my emails and will not answer the phone. He did not mind taking our money.
We have had to work with our customer to send in a technician, buy the parts, and get them installed. The repairs are over $1,000.00. Dealing with Austin Door Man will cost you money.
LOOK AT WHAT THEY DID TO THEIR CUSTOMER!! BUYING THEIR DOOR PRODUCTS
We are building a custom home and contracted with Lauren and Glenn the owners of Austin Doorman on June 8th 2011. We finalized the order on June 27th. And we were told the order would take 6 to 8 weeks. Lauren called in a frantic to get the deposit of $10,344 before she was leaving for vacation for a week. Vegas I think?? This should have been my first clue.. Anyhow .. Nothing got ordered prior to as explained. A few weeks later after we called again and again to check on the order and additions needed. Lauren once again needed more money for the exterior doors, another deposit of $8600.00. The entire door package was only $26,000 and change.
THEY NEVER DELIVERED THE DOORS AND KEPT THE MONEY
She cannot tell us when we will get the remaining doors but they are ordered?? And the refund check will be cut at that time?? Basically she is full of S..T and the money is gone. We told her to cancel the doors outstanding and just give us our money? No response!! We have since had to order all the doors less the 3 delivered.. this has been going on for 4 months!!! DON'T EVER GIVE MONEY TO THESE PEOPLE!!!!
I highly recommend you do not buy or sell to Austin Door Man. DO NOT SEND THEM MONEY OR EXTEND CREDIT. They have changed the company name and bank accounts. The address on the website is not current. If Glen owes you money or has ripped you off like us his cell number is 512-895-6545. Call quick before that changes as well.
Global Machinery Co. llc
This report was posted on Ripoff Report on 02/05/2013 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Austin-Door-Man/Austin-Texas-78736/Austin-Door-Man-Glen-Hussman-Lauren-Holt-Bait-and-Switch-Castle-TMS-35-Boring-Machine-Au-1009358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.