- Report: #626845
Report - Rebuttal - Arbitrate
Complaint Review: Authorized Service Center
Authorized Service Center2714 W. Kingsley Suite F Garland, Texas United States of America
Authorized Service Center Lanny Lasater Total ripoff, unprofessional, misleading, rude, deceptive, technicians not knowing their job, threatening, charging for things not needed, etc. Garland, Texas
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OH but that is not all - it still was not working and they sent out another technician who said the unit in the attic was shot and unrepairable and they put in a new unit on Saturday. Oh but that is not all - there was a wire (we found this out later) that was not hooked up properly and again my tenants spent two nights in a motel. Finally, another repair tech came and installed a new thermostat (the problem to begin with) and fixed the wire. It is now working properly but a person in their office at ASC told me that they had to charge me $300 because of an access problem. I asked if it was something my tenant could do and she said no and if I refused they would just go on with other calls. Well I needed to get this fixed so I said ok and found out later, it took 30 minutes to fix the access problem in which my tenant said he could have done it and even helped them replace the ladder they removed. Wherein, if they had diagnosed the unit properly in the beginning I would not have had to pay all of those nights (over $300) for motels and had time to check into the access problem. On top of this, they have been rude and very unprofessional to my tenants and he witnessed some of the techs not even checking for the leak when they came out to service it. There are a few more details but this is the basis for my dispute and I have asked them not to cash my checks as I have not received any paperwork, invoices, or anything.
This report was posted on Ripoff Report on 07/27/2010 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Authorized-Service-Center/Garland-Texas-75041/Authorized-Service-Center-Lanny-Lasater-Total-ripoff-unprofessional-misleading-rude-de-626845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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