ED Magedson – Founder
Authorize.net Did not setup account correctly and is not will to give me a refund for incorrect setup American Fork Utah
Authorize.net was to setup an account for customers to make purchases from my online shoe store. The sales rep sent me an application,( let me add he was very short with me and did very little talking although he's "supposed" to be in sales and assist me with getting exactly what I need for my business) I filled it out to the best of my knowledge and was sent a congratulations email. So to my knowledge putting in the other necessary codes in the back office of my website, I should be good to go now, ready to start making money... A month goes by and nothing.
So I call authorize.net customer service and after a while or getting no where the one rep says, " your account was setup incorrectly, it was supposed to be setup as a card not present account since you have an online store." So I say, " should my salesperson have known that and he says,"yes, through the series of necessary questions that he should have asked you he definitely should have known that's the account you needed". He then told me, I need to contact the original sales rep so he can correct the mistake, his exactly words were; " his mistake he should be the one to correct it!".
I try contacting the original rep but I don't get a response until after I cancel and ask to speak with a Sales Manager for a refund. When I finally do speak with the sales rep he says, ' it was not his error it was mine and that I cannot have my setup fee refunded to me. I explain to him that since the account has been setup customers have not been able to make purchases.. He blamed it all on me and told me he setup the account that I requested on the application.
However, I don't work for authorize.net and this is all new to me. You would think that someone in sales would sell you what you need if they were doing their job properly. I asked to speak with his manager and the same thing happened they accepted no fault and will not return my $99.95, setup fee. He says that this is common because they have so many customers.
So it's common for Authorize.net to:
1) Give a customer a product that's not suited for their business needs.
2) Show no empathy when a customer has lost money due to an error that would have been picked up by a good sales rep
3) Deny a refund when there has been no fair exchange.
Authorize.net is ripping people like me off and it's not fair and unjust. Payment is due when services are rendered all I have done is lost because I chose to do business with authorize.net. No empathy for my losing sales for more than a month and then to top it all off I speak with a Sales Rep and Manager that show no empathy, they could careless, they're fine with taking my setup fee and telling me theres nothing I can do about it. I wonder do they know when you tadim something and the person doesn't get wants agreed upon in return, there is a term for that.
But I mean of course they could care less about little ole' me, when u call Headquarters, customers with sales of more than 3,000,000 press 1 and customers with less than 3,000,000 press 2.... Maybe I should have pressed 1.
This report was posted on Ripoff Report on 06/07/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Authorizenet/internet/Authorizenet-Did-not-setup-account-correctly-and-is-not-will-to-give-me-a-refund-for-in-1057343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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