• Report: #700494

Complaint Review: Auto Audio

  • Submitted: Sun, February 27, 2011
  • Updated: Sun, November 04, 2012

  • Reported By: amaamoun — Duluth Minnesota United States of America
Auto Audio
4757 West Arrowhead Road Hermantown, Minnesota United States of America

Auto Audio I paid $187 to be able to listen to my iPod in my car. They installed defective products and insulted me when I complained. Hermantown, Minnesota

*Author of original report: I almost believed you were sincere!

*Author of original report: Tried to contact you as requested

*UPDATE Employee: Auto Audio response

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I paid $187 to be able to listen to my iPod in my car. They installed defective
products and insulted me when I complained. I brought in my 2004 Jaguar X Type
to Auto Audio to have them connect my iPod to FM radio and paid $139 on
February 26, 2011. On my way back home, I realized that it's not working. I
called right away and informed them that apparently they did a sloppy job. I
was told to bring the car back to the store. Regardless of the horrendous
weather conditions, I drove all the way back to have them do the job right.

The manager, Matt, was super rude. He accused me of tampering with the part they
installed and refused to help me. When I asked for my money back, he called me
a retard and threatened to physically assault me. This added insult to injury.
Not only they did a sloppy job and my iPod is not working properly regardless
of paying almost $140, they insulted me and talked down to me. Matt said that
the only way to fix his sloppy job is to add another part for $48. I was so
intimidated that I had no choice but to pay him. He is 6 feet tall strong young guy
and I am 5'3" forty years old man with a heart condition.

Long story short, I paid Auto Audio $187 today and still my
iPod is not working. I am scared to go back to them. Matt may deliberately mess
up my car or even physically assault me as he threatened earlier today.These guys will rip you
off and then humiliate you. Stay far far away!

This report was posted on Ripoff Report on 02/27/2011 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Audio/Hermantown-Minnesota-55811/Auto-Audio-I-paid-187-to-be-able-to-listen-to-my-iPod-in-my-car-They-installed-defectiv-700494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I almost believed you were sincere!

AUTHOR: amaamoun - (United States of America)

So after almost 2 years I get a canned response from Auto Audio to contact them and ask for the "manager". I did contact them several times, but they gave me the run around and never returned my calls. Not sure why they wasted my time (again) if they had no intention to resolve this. No wonder they have a BBB rating of C minus. I stand by my original post. Do yourself a favor and stay far away from them. If you want inflated prices, sloppy job, and rude customer service; Auto Audio is the way to go.
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#2 Author of original report

Tried to contact you as requested

AUTHOR: amaamoun - (United States of America)

It was nice to hear from you after almost 2 years. I called and asked for the manager as requested. Was put on hold for a while, then transferred to Mike's voice mail. Left a message with my contact info. But you never gotten back to me. If you really want to make this right, stand behind your product, and resolve this, call me (((phone number redacted))) or email (((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 UPDATE Employee

Auto Audio response

AUTHOR: Auto Audio Store Manager - (United States of America)

Sir,

Matt is no longer employed by Auto Audio. I would like to speak to you about your experience. Please call the shop at your convenience and ask for the Manager. I hope to hear from you soon.
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